Evaluate the staffing and process structure and identify the optimal configuration to complete necessary tasks and meet student service goals. This would include the ability to anticipate workloads, appropriately deploy staff, and evaluate business processes for efficiency and quality standards.
Content knowledge requirements: Understanding of the student enrollment cycle, the academic calendar and the workload required to manage them. Knowledge of workload capacity of individual staff, and ability to calculate the overall staffing requirements. Understanding of business processes and automation capabilities. Awareness that strategic deployment of operation staffing is essential to effective student service.
Ethical requirements: Conduct aligned with the established AACRAO principles of professional ethics and practice in academic and enrollment services. Ensure that campus codes of conduct and ethics are followed.