Jordan Jameson is the Assistant Registrar for Academic Progress, Office of the Registrar at University of Utah. He is also the co-chair of the LGBTQIA+ Caucus.
Delgar has been a longtime resident of Bloomington, Indiana and attended Indiana University Bloomington and received a Bachelor’s degree in Informatics. She lived two years in Mongolia and came back to Bloomington to pursue a Master’s in Higher Education and Student Affairs and pursue a career in support of students. She has worked professionally in higher education for the past ten years at IU Bloomington and mainly been with the Office of Undergraduate Admissions leading the application reader team. Outside of work, she enjoys reading and spending time with her five adorable cats.
As Acting Director, Rafael oversees the Department’s international activities and education diplomacy efforts, as well as the Department’s role in supporting the interagency Joint Statement on International Education. His areas of responsibility include managing the Department’s participation in various multilateral forums and overseeing bilateral engagement with a broad range of countries. Rafael also leads the Department’s work on academic and professional mobility. He serves as the U.S. representative to the European Network of Information Centers (ENIC), which promotes the recognition of education qualifications across borders.
Prior to joining the Department in 1998 as a Presidential Management Fellow, Rafael was a public school teacher in Sacramento, California and worked in international trade promotion for the State of California. Rafael holds undergraduate degrees from Sacramento City College and California State University Sacramento, and a graduate degree in education from Chapman University. He also completed studies in international affairs at the University of Belgrano in Buenos Aires, Argentina as a Rotary Foundation Ambassadorial Scholar.
Gabby Martinez brings nearly two decades of invaluable experience to her role as University Registrar at Western Governors University (WGU) since 2020, having been part of the Registrar's office in various leadership roles since 2006. Her journey in education began as a work-study student at Salt Lake Community College, where she quickly climbed the ranks within the Student Records office, showcasing her unwavering dedication and exceptional proficiency.With a Master of Science in Management and Leadership from WGU, complemented by a Bachelor of Arts in Political Science from the University of Utah, Gabby's academic background enriches her professional endeavors. As Registrar, she provides visionary leadership for the Office of the Registrar, fostering seamless collaboration across the university to address critical areas such as academic standards, policy and procedures, curriculum, registration, digital credential issuance, academic records management, system optimization, and thorough adherence to compliance standards.
Kymberly Lavigne-Hinkley is the Director, Learning & Employment Records Ecosystem at Western Governor’s University. She has over 15 years of experience in the public and non-profit sectors focusing on workforce and economic development initiatives for adults, career coaches, and employers. She is particularly interested in the potential for learning and employment record initiatives to drive the adoption of skills-based practices and to create more alignment between workforce, higher education, and social services systems.
Previously, Kym led the National Career Coaching portfolio at the Markle Foundation; including the Rework America Alliance Coaching Workgroup, the delivery of Markle’s career coaching programs to state and local partners, and the design of a virtual career coach training program focused on developing human-centered, equity-driven, and skills-based career coaches.
Rachel Rotunda is the director of government relations at the National Association of Student Financial Aid Administrators (NASFAA). In this role, she contributes to NASFAA's policy & advocacy efforts, representing the Association before congressional members and staff and working to enhance the advocacy capacity of its members at the federal and state levels. Before joining NASFAA, Rachel worked in higher education policy in Washington, D.C.. She began her career in higher education as a college advisor with the Carolina College Advising Corps, where she worked at two public high schools in North Carolina assisting low-income and first-generation students navigating the college application and financial aid processes. Rachel holds a master’s degree in higher education from the University of Maryland - College Park and bachelor’s degrees in public policy and psychology from the University of North Carolina at Chapel Hill.
Ashley N. Jackson is a seasoned professional in government affairs and policy, holding a Master’s in Business Administration and Bachelor of Science in Legal Studies from the University of Maryland Global Campus. As the Director of Government Affairs at the National Association of College and University Business Officers (NACUBO), she leads advocacy efforts on Capitol Hill, focused on shaping policies affecting business officers including higher education reauthorization and tax policy. Her expertise includes extensive work with the National Asphalt Pavement Association (NAPA), where she played a crucial role in securing funding for significant research projects and managed critical legislative initiatives. Recognized as a 2020 Association Leading Lobbyist, Jackson's career is marked by her ability to analyze complex regulatory environments, strategize effectively, and cultivate strong partnerships. Her commitment to advocacy and program management has led to meaningful policy advancements and organizational successes in her field.
Rachelle Hernandez is a nationally recognized higher education leader with over twenty-five years of experience in the important work of student access and success through effective higher education leadership and administration. She serves as a frequent speaker at national conferences, conducting workshops in the areas of student success, strategic enrollment management, student engagement, and the effective use of data to support the achievement of both institutional and student outcomes. She has served in a variety of leadership roles across the field, including as faculty in residence for the Harvard Admissions Summer Institute, as a College Board Trustee, a member of the Access and Diversity Collaborative National Advisory Committee, and as a member of the American Association of Collegiate Registrars and Admission Officers (AACRAO) Ascend Leaders in Enrollment Advising Diversity (LEAD) Leadership Development Program and Curriculum Committee. She currently serves as an instructor and coach for the AACRAO ASCEND Program and as the co-director of the National Association for College Admission Counseling’s (NACAC) Chief Enrollment Officers’ Forum.
Rachelle Hernandez joined the Johns Hopkins community as vice provost for student affairs in 2022. In her role as vice provost, Ms. Hernandez oversees a broad portfolio that focuses on student success and impacts all aspects of the student educational experience from student leadership and engagement to housing and community living, Hopkins dining, Department of Athletics, student conduct, and student success. The portfolio focuses its efforts on fostering student connection, belonging, and inclusion in the co-curricular and academic experience, through partnership and collaboration with faculty and staff across the university community to make it possible for students to take full advantage of all that JHU has to offer. The division’s key work, in collaboration with university partners, is student- and outcomes-focused, and centered on a foundation of equity, inclusion and belonging. Ms. Hernandez served previously as the senior vice provost for enrollment management and student success at the University of Texas at Austin. In this leadership role she was responsible for transforming the student services areas across enrollment management and student success, increasing student enrollment, retention and graduation rates, and leading the university’s work to becoming both a Hispanic Serving Institution and recognized with the Seal of Excelencia and designated as a First-Gen Forward university. Prior to her work at UT Austin, Ms. Hernandez served as associate vice provost for enrollment management and director of admissions at the University of Minnesota.
I have worked in several roles in the Higher Education Enrollment Student Services Division beginning in 2001. My very first position in Higher Education was with George Washington University as a Customer Service Rep in the G-World Card Office in 2001. I then moved on to Graduation Coordinator at GWU in 2002. In 2004, my first role at Marymount University was as a Transcript Request Coordinator. In 2006, I was promoted to Transfer Credit Coordinator, in 2009 promoted to Assistant Registrar, and last but not least I was the Associate Registrar from 2011-2016 at Marymount University in Arlington, VA. In 2016, I took the role of University Registrar at the University of The District of Columbia where I was responsible for both their Community College and University Office of Records. In 2019, I accepted my current role at Prince George’s Community College as one of two Associate Registrars in The Office of Records & Registration.
Below are highlights of some of the experiences gained over the last 22 years in Higher Education working for private and public institution's.
• Possess advanced skills utilizing student records in Peoplesoft, Colleague, Banner, and ImageNow. Leveraging existing and new technology to provide the most accurate records providing a positive student experience.
• Extensive knowledge of university and community colleges policies and procedures. Also, State and federal laws and regulations such as FERPA.
• Knowledge of Residency regulations and policy in regard to tuition calculations. Familiar with UCIS regulations regarding the residency status of students.
• Department purchases, procurement, requisitions, etc.
• Proven ability to work and promote in diverse team settings.
• Trained staff and other offices across campus on policies and procedures.
• Collaboration with offices and other team members that are responsible for Academic Advising, Transfer Credit Services, Graduation/Degree Audits, grades, and course scheduling.
• Excellent problem-solving skills, attention to detail, and planning skills.
• Ability to handle last-minute changes, adapting to upgrades and changes with ease.
• Ability to organize and prioritize multiple tasks.
• Ability to communicate technical practices and protocols in order to provide training to other staff across the college/university.
• Ability to make administrative/procedural decisions, direct complex projects, meet deadlines, assign tasks, track accomplishments, and meet established goals and objectives.
• Supervised 4- 8 people in several positions.
I have been dedicated to enforcing and assisting in the implementation of policies and procedures at several colleges/universities over the years.
I am Jessica A. Miller, a student success coach, advisor, with a passion for holistically developing collegiate students with an emphasis on special populations (Student-Athletes, Military. Adult Education, etc.). With a strong commitment to a student-approach, unwavering ethical standards, and a proactive approach to challenges. I am passionate advocate for building bridges to success for the diverse populations of students I serve. My expertise and unwavering dedication to making a positive impact in higher education fosters an environment where student voices are heard, and their needs are met.
My professional philosophy in higher education centers on fostering an inclusive and student-centered environment that values ethical work, solid commitment to student success, robust problem-solving skills, and a strategic approach to challenges.
Over the course of my career, I have served my students and my campuses in various capacities. I began my career in the Division of Student Affairs at Huston-Tillotson University (HT) in Austin, TX as the Women’s Hall Director. While in that role, not only did I oversee the day-to-day functions of a residential facility, but I was able to positively impact my students programmatically. I was responsible for recruiting and training a dynamic team of Residential Assistants and student workers, among whom, I am proud to say, I have a 100% graduation rate. During my tenure at HT, I also served in the Office of Admissions, Enrollment Management and Athletics where I served as liaison to the Men’s Basketball Team. Currently, I serve as Special Populations Student Success Coach for Dallas College. In this role, I am primarily responsible for the holistic success of students within a certain demographic such as military-connected, student-athletes, and F1 students. I also must privilege of working with various workgroups we continue to move the success needle for our special population students.
I am proud graduate of Huston-Tillotson University, in Austin, TX., where I received my Bachelor of Arts degree in Music. I obtained my Master of Science in Sports Administration from Arkansas State University, and currently I am seeking a Doctor of Education in Applied Learning Sciences from the University of Miami.
When I am not being a studious student, I enjoy serving the community through my various organizations such Delta Sigma Theta Sorority, Inc., Order of the Eastern Star, and the HTIAA -Dallas Chapter. I enjoy singing, reading a good non-educational book, and increasing my web development skills.
I am building my professional career and legacy so that it is deeply rooted in service, integrity, and adaptability. By remaining student-centered, ethically principled, and solution focused, I aim to provide an environment where students can thrive, overcoming obstacles and achieving their academic and personal aspirations. It is through this approach that I hope to contribute positively to the advancement of higher education and the empowerment of students.
Delonte J. LeFlore (he, him, his) brings over a decade of leadership experience in higher education, primarily at large urban public research institutions. Recognized for his innovative and strategic acumen, Delonte has harnessed these qualities to address educational equity gaps, particularly in areas of college readiness, college access, and student success.
In his current role as the Director of Admissions for Recruitment and Strategic Initiatives at the University of Cincinnati (UC), Delonte leads the recruitment of domestic freshman and transfer students across UC's three campuses. His commitment to transformative change and his ability to harness collective impact have yielded impressive results. During his tenure at UC, he has held various positions, from assistant director and director to system director and interim assistant vice provost. He spearheaded the integration of the admissions offices across the flagship campus and two regional campuses, devising an organizational structure that effectively implements UC’s One UC Recruitment Strategy while bolstering recruitment efforts, developing strategic initiatives to increase access for traditional and nontraditional students, increasing racial and ethnic diversity, first-generation college students, students from rural backgrounds, transfer, and military students, while maintaining a strong academic profile of the incoming class.
Delonte's academic journey is closely aligned with his professional passion. He holds a Bachelor of Arts from Northern Illinois University and a Master of Arts in Educational Development from the University of Minnesota. His master's thesis delved into the topic of race in undergraduate admissions and the various strategies institutions employ to recruit a diverse and academically talented student body. Delonte is currently pursuing a Ph.D. in Educational Studies, specializing in Educational Policy and Higher Education, at the University of Cincinnati. His research mirrors his career objectives. He focuses on tackling the challenges posed by shifting demographics, educational equity gaps, evolving student needs, and increased competition. His dissertation spotlights the critical role of strategic enrollment management in surmounting these challenges and the imperative need for change management in effectively implementing strategic enrollment management.
Dr. Bethany Parmer is a seasoned professional with a rich and diverse career spanning roles in higher education administration and student support services. She has earned a Bachelor of Science degree in Human Services from Wingate University in North Carolina, a Master of Education in Higher Education Administration from Purdue University Global. Most recently she earned a doctorate in Educational Leadership and Management from Capella University. Her doctoral studies equipped her with the knowledge and skills necessary to lead institutions through challenges and changes, ensuring that they remain at the forefront of educational innovation and effectiveness. Throughout her career, Dr. Parmer has held various pivotal positions in Florida and Idaho. She has served as the Program Advisor for the Louis Stokes Alliance for Minority Participation grant, demonstrating her commitment to fostering diversity and inclusion in higher education. Her experience as an Academic Advisor, specializing in student-athletes, dual enrollment, and honors program students, has showcased her ability to provide tailored support to a diverse range of students.
Dr. Parmer's tenure as the University Registrar at Ana G. Mendez University underscored her administrative prowess, as she oversaw critical aspects of academic operations, ensuring the smooth functioning of the institution. Her current role as the Registrar at the College of Southern Idaho is a testament to her leadership and her dedication to facilitating student success.
Throughout her career, Dr. Bethany Parmer has exemplified unwavering dedication to the advancement of education, a commitment to student development, and a passion for fostering inclusive learning environments. Her extensive academic background, along with her hands-on experience, positions her as a respected authority in the field of higher education administration.
I have worked in higher education for the past fifteen years, but my desire to work in the university setting began much earlier. As an undergraduate student, I worked alongside my academic advisor to develop an interdisciplinary major that focused on education, business/CIS, and social work. As I look back on those formative years, I see that my academic program and student worker role in Residential Life/Student Activities were steppingstones for a future career in higher education.
The year following college graduation, I moved to Moscow, Russia to work with Russian educators in a private Russian IB school. My experience at the Moscow Economics School confirmed my desire to pursue a career that enveloped education, data, administration, and service. I then accepted a position as Assistant Registrar at Trinity International University. I worked closely with Admissions and Financial Aid to ensure a seamless student experience from recruitment to graduation for non-traditional students in the Chicago area.
I then joined Bacone College as a Financial Aid Counselor. I was able to integrate my registrar knowledge of degree completion and retention with financial aid. I began to see how recruitment and advising have a direct impact on student success, retention, persistence, graduation, and life after college. As the higher education landscape is rapidly changing, my experiences at Bacone taught me to always be mindful of the financial sacrifices students make to attend college. An opportunity then arose to work as an Assistant Registrar at Rogers State University. I had an opportunity to be part of the new SIS implementation team. I was the project manager for the Student and Advising/Degree Audit modules for the new SIS. After three years in my role as Assistant Registrar, I was promoted to Associate Registrar. I led the Registrar team to develop efficient transfer evaluation processes. I was able to work with campus leaders to improve transfer admission, course review, and degree completions.
After a move across the country, I accepted a position as Associate Registrar at Lawrence University. Alongside an Intentional Interim Registrar and a new Co-Associate Registrar, we were tasked to rebuild the registrar’s office to align with university priorities and best practices. Six months into this transitional season, Lawrence launched a national search for the Registrar position. I applied and was offered the position. With the encouragement of the administration, strong IT support, and an energetic staff, we have been able to improve processes and align our priorities with the university’s strategic initiatives.
My past experiences have helped me develop my understanding of how institutional processes, procedures, and technological tools can improve the student journey from prospect to life after college. I enjoy working with systems and data. However, even more than systems and data, I enjoy working with students, staff, and faculty in the higher education setting. I look forward to meetings with students to answer difficult questions. I enjoy collaborating with staff and faculty to think through problems, policies, ideas, and goals to better equip the institution to deliver a quality education to our students.
A life-long learner, Janell came from a family of educators. She earned her bachelor’s degree from Fisk University and her doctorate in higher education from the University of Denver. She has worked at several institutions including the Community College of Aurora and Community College of Denver where she focused on the success of First-Generation students. She currently works for Ellucian as a Solutions Consultant.