Leslie King

Leslie King

Director of Financial Aid - Hostos Community College

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Leslie has served students, parents, colleagues and the community at large over two decades in higher education, at a 4-year private institution and, most recently, at a community college. As a higher education leader, Leslie is driven by a professional ministry that puts people first as the primary business value at the heart of a university's mission and strategic plan. As the Director of Financial Aid at Hostos Community College, Leslie leverages partnership, best practices, data & assessment, risk-taking, excellent customer service and staff professional development to create strategies designed to eliminate financial barriers to create a community conducive to access, student success, socioeconomic upward-mobility and sustainable enrollment management from recruitment to retention to completion.

In roles at Hostos, such as Interim Associate Dean of Student Development & Enrollment Management, chair of the New York State Aid Committee, co-chair of the Cross Divisional Advisement Committe, or as a member of the Senior Leadership Council, the Middle States Standard IV Subcommittee, the Retention Research Committee, Enrollment Management Committee, or the Strategic Plan Working Group for Access to Higher Education, Leslie has led and/or collaborated across campus to create access to higher education, improve the student experience and develop pathways for student persistence to graduation.

Although he has lived in New York since 2001, Leslie is a native of Detroit, MI, a graduate of The New School (BS in Liberal Arts & MFA in Creative Writing) and an Executive Leadership Coach pursuing ICF certification.

Luis Alarcon

Luis Alarcon, M.A.-M.ED.

Director of Recruitment & Admissions - Lincoln Land Community College

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Luis Alarcon, M.A.-M.ED., is a Mexican-American educator, SEM professional, and institutional agent. His work is centered on students’ learning, empowerment, and their individual and collective transformation through education. He is an avid DEI activist and ally to systematically excluded groups. He brings vast knowledge and expertise in admissions, recruitment, advising, Greek Life/Student Life, and leadership. Luis uses Intersectionality, Community Cultural Wealth, and Validation Theory to highlight, sharpen, and empower students’ determination, resilience, and persistence assets. Luis’ approach is student-centered/student-serving through recruiting, developing, retaining, supporting, and sustaining efforts.

Luis aspires to implement events, programs, and services designed to address students’ perceptions, experiences, campus climate, and cultural identities, which contribute to their learning and success. He deeply understands higher education and student affairs issues and challenges. Luis recognizes that relevant and up-to-date knowledge is key in serving students, so he networks and attends conferences and training opportunities (AACRAO, ACPA, HACU, NACAC, NADOHE, NASPA, etc.). He is working on his dissertation as part of the Doctor of Education degree at the University of Illinois Urbana-Champaign. He holds a Master of English from Eastern Illinois University, a Master of Education from DePaul University, and Graduate Certificates in Community College Leadership and Diversity & Equity from UIUC. Lastly, Luis recently earned a Certificate in Student Success Analytics from California State University.

He is active in many Higher Ed organizations by serving on diverse committees. He serves on ACPA's Bias Incident Response Task Force and is a Region IV-E Regional Rep for NASPA's LKC. Luis has received several professional grants and scholarships from ACPA, CalState, NASPA, Phi Kappa Phi, and IACAC. Luis’ academic honors include memberships in Kappa Delta Pi, Phi Delta Kappa, Phi Kappa Phi, Phi Sigma Pi, Omicron Delta Kappa, Order of Omega, and Pi Lambda Theta. He is a proud member of Sigma Alpha Epsilon Fraternity. He seeks opportunities to serve as a coach, mentor, or sponsor for other individuals who could benefit from his experiences and hardships. Luis welcomes the chance to learn from others and collaborate to create more equitable conditions and environments in the pursuit of social justice, transformation, and educational growth.

Luis' career and personal journey are driven by his belief in the transformational power of education and his commitment to diversity, equity, inclusion, and justice (DEIJ). His core competencies include allyship, mentoring, diversity and inclusion, and counter-storytelling. Luis uses his personal story as a minoritized, first-generation, low-income, single-parent student who came to the U.S. at 19 years old with no high school diploma to inspire, empower, and improve the lives of others through education, learning, and knowledge. Luis enjoys reading, working out, nature walks, and road trips outside of the higher education world. Luis likes spending time traveling and ruin exploring with his wife, Courtny. He is the proud cat dad of Tiki, Merlin, and Crete.

Kristina Rosales

Kristina Rosales

Deputy Registrar - CUNY Brooklyn College

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Kristina is a dedicated higher education administrator with over a decade of experience in student records and academic affairs in both public and private higher education institutions. She is currently serving as the Deputy Registrar at Brooklyn College. In this role, she oversees daily operations for the Office of the Registrar, managing functions such as certification, degree audits, registration, grade collection, cross-campus registration, and academic records.

In her previous role, Kristina served as the Assistant Registrar for Registration and Scheduling at New York University, managing registration, course and classroom scheduling, and course evaluation operations across the NY, Shanghai, and Abu Dhabi campuses.

Her passion behind her work is driven by the importance of serving first-generation college students, primarily from minority and low-income backgrounds, which reflects her upbringing. Kristina holds a Bachelor of Arts in Sociology and a Master of Arts in Urban Affairs from CUNY Queens and aspires to earn an EdD in Leadership, aiming to further enhance and influence her impact on public higher education administration.

Johnnie Johnson

Dr. Johnnie Johnson

Program Director, COAST and ECAP&O - Prince George's Community College

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Dr. Johnnie Johnson is a seasoned higher education professional with a demonstrated history of success in enrollment management, program development, and academic leadership. He currently oversees early college access programs and new student orientation as the Program Director for COAST and ECAP&O at Prince George's Community College (PGCC). Prior to his role at PGCC, Dr. Johnson held leadership positions at Webster University, The Catholic University of America, Trinity Washington University, and Marymount University.

Dr. Johnson's expertise lies in strategic enrollment management, marketing and recruitment, student success initiatives, and faculty development. He is a skilled communicator, presenter, and relationship builder with a proven ability to increase enrollment, develop new programs, and foster collaborative partnerships.

In addition to his administrative roles, Dr. Johnson is a passionate educator who has taught at various institutions, including Webster University, Southern New Hampshire University, and the University of the People. He holds a Doctor of Education in Educational Leadership from the University of New England, a Master of Science in Management from Marymount University, and a Master of Business Administration from the University of Phoenix.

Dr. Johnson is committed to advancing higher education and empowering students to achieve their academic and career goals. He is an active member of several professional organizations and has presented at national conferences on topics related to enrollment management and student success.

Del K. Murray

Del K. Murray

Assistant Director, Academic Services - Tulane University Law School

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Del has over 15 years of experience in higher education, working at four-year public, private, and Historically Black Colleges and Universities (HBCUs). Her expertise spans collegiate strength and conditioning, academic services for student-athletes, admissions, scholarships, registrar functions, academic services, and enrollment management. Del is currently the Assistant Director of Academic Services at Tulane University Law School. In this role, she provides leadership and strategic direction for exams, registration, commencement, degree conferral, American Bar Association reporting, finalizing grades, and overseeing character and fitness verifications for bar admissions. As Assistant Dean, Del prioritizes streamlining processes and leveraging technology to enhance support for all constituents. She holds a Bachelor of Science in Nutritional Science and a Master of Science in Educational Leadership Studies from Oklahoma State University. Del is also pursuing a Doctorate in Educational Leadership with a focus on Leadership in Higher Education at Indiana State University.

Bridget Jones

Bridget Jones

Director, Admissions and Recruitment - Portland Community College

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Bridget Jones found her love for admissions as a tour guide in college and she has not left the profession since. For over 15 years, she's worked at both private and public institutions across Illinois, Colorado, California, and Oregon. She currently serves as the Director of Admissions and Recruitment for Portland Community College and is a member of PCC's Strategic Enrollment Management Council. She holds a Master's Degree in Higher Education Enrollment Management and an MBA in Organizational Leadership.

Briana Roades

Briana Roades

Associate Director, UF Online Enrollment Services - University of Florida

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Briana Roades brings 10 years of higher education experience, specializing in online undergraduate, graduate, professional, and international admissions. As the Associate Director of UF Online Enrollment Services, she plays a crucial role in developing enrollment strategies and processes that support the university's online undergraduate programs. In her current role, Briana's leadership and strategic vision drive the success of UF Online Enrollment Services. She leads a dedicated team, guiding their efforts to recruit and support online learners. Her commitment to innovation and student-centric approaches has led to new initiatives that enhance the online learning experience and expand access to education. Passionate about higher education, she is committed to helping students achieve their academic and professional goals. Briana holds both a bachelor’s and master’s degree in Political Science from the University of Central Florida and a graduate certificate in Public Administration.

Becki Lawhorn

Rebekah Lawhorn

Interim Registrar / Director of Student Success Strategies and Operations - Univ. Dayton

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Rebekah (Becki) Lawhorn is the Interim Registrar and Director of Student Success Strategies and Operations at the University of Dayton. With over 19 years in higher education, she has driven significant improvements in student success, retention, and operational efficiency.

Since January 2024, Becki has enhanced the registrar team's performance through coaching and trust-building, leading to better processes and increased satisfaction. She has also been pivotal in developing and maintaining FERPA compliance policies, ensuring student privacy and fostering institutional trust.

In her role as Director of Student Success Strategies and Operations since March 2017, Becki has coordinated university-wide initiatives to boost student retention and graduation rates. Her leadership in the university's recruit-back strategy has resulted in higher on-time registration. Collaborating with the Assistant Provost for Decision Support, she designs research studies to support academic and student success, aligning these efforts with university priorities.

Previously, Becki served as the Director of Student Success and Parent Engagement and as the Director of Enrollment Services and Student Success/Associate Registrar. She led the implementation of early alert systems, streamlined administrative processes, and improved data accuracy and accessibility.

At Edison Community College, Becki held roles including Registrar, Financial Aid Counselor, and Registration Clerk/Veterans Certifying Official. These early experiences laid the foundation for her expertise in student success and operational efficiency.

Becki holds an MBA in Technology Leadership and a Bachelor of Science in Business Administration from Franklin University, and an Associate of Applied Business in Business Management from Edison State Community College. She has numerous certifications in advising for retention, enrollment management, FERPA compliance, and leadership.

Becki is dedicated to fostering inclusive environments and a purpose-driven approach, empowering her team to embody the Catholic and Marianist values and mission of the University of Dayton, significantly impacting student success and retention.

Araceli Moreno

Araceli Moreno

Associate Director of Financial Aid - Texas Tech University Health Sciences Center El Paso

Associate Director of Student Financial Aid and Veteran Affairs Coordinator Texas Tech University Health Sciences Center El Paso Araceli B. Moreno has dedicated 14 years to working in higher education, specializing in financial aid. She currently serves as the Associate Director of Financial Aid at Texas Tech University Health Sciences Center El Paso. In this role, she assists in the administration of federal, state, and institutional financial aid programs, ensuring compliance with all regulations and policies. Araceli’s responsibilities include daily financial aid operations, processing applications, determining eligibility, awarding financial aid to students, and providing guidance and support to students and their families throughout the financial aid process.

Additionally, Araceli is the Veteran Affairs Coordinator, where she provides guidance and support to Veterans and military-affiliated students in utilizing their VA Educational Benefits. She assists with the certification process, ensuring that students receive their entitled benefits in a timely manner, and offers personalized support to address any challenges they may face.

Araceli's dedication to student success is evident in her commitment to providing comprehensive financial aid counseling and support. She works closely with students to help them understand their financial aid options, develop financial literacy, and navigate the complexities of paying for their education.

She earned her Master’s Degree in Higher Education Administration from Texas Tech University and her Bachelor’s Degree from the University of Texas at El Paso. Her extensive experience and commitment to supporting students have made her an asset to the higher education community. Through her work, she has positively impacted the lives of countless students, helping them achieve their educational goals.

Aimee Vitangcol Regoso

Aimee Vitangcol Regoso

Registrar & Assistant Provost for Systems & Operations - Andrews University

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Aimee Vitangcol Regoso has over 20 years of experience in higher education and is currently serving as University Registrar at Andrews University in Berrien Springs, Michigan, a role she has held for over 9 years. For the past 4 years she has also served in the capacity of Assistant Provost for Systems & Operations, where she spearheads strategic initiatives focused on service standards and continuous improvement of policies, processes and systems. She chairs University operations committees in the areas of data governance and student experience. She also serves on the board of directors for the Adventist Accrediting Association, the denominational accrediting authority for all tertiary and graduate educational programs and institutions owned by Seventh-day Adventist church entities.

Ms. Vitangcol Regoso has contributed several articles for AACRAO Connect, covering various topics including data governance, streamlining processes, and hiring best practices.

She earned her Master of Business Administration from Western Michigan University and her Bachelor of Business Administration from Andrews University.

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Natalia Jimenez

Associate Director Exhibits & Events Education & Member Development Division

Natalia is the primary point of contact for companies and organizations purchasing exhibit space or paid presentations at AACRAO meetings.

Marisella Reyes

Coordinator Education & Member Development Division

Marisella provides administrative support to the AED, EMD and cross-divisional assistance to the departments within EMD.

Gaby Asamsama-Acuna

Gaby Asamsama-Acuna

Registrar at Ventura College & Vice President for Membership at PACRAO

Gaby Asamsama-Acuna, known for her exceptional leadership and innovative approach, currently serves as the Registrar at Ventura College and Vice President for Membership at the Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO). In these roles, she provides strategic oversight and drives initiatives in enrollment management, operational efficiency, and student success. Gaby’s leadership has led to significant advancements, including a sustained 30% enrollment increase through Dual Enrollment programs and the implementation of the Auto Grad system, which automated degree audits and graduation processes.
Her extensive experience spans various higher education institutions, where she has held progressively responsible positions. Before joining Ventura College, Gaby served as the Director of Records Management at Santa Barbara Business College & California Aeronautical University, where her efforts resulted in increased enrollments and reduced student drop rates. She also excelled as Registrar & Academic Advisor at Fremont Colleges and Associate Registrar at Chatham University, where she streamlined registration processes and enhanced student services.
Gaby is a dedicated advocate for student success. She is known for making transformational changes through process improvement, technology integration, and staff development. She has been instrumental in developing strategic enrollment management plans, fostering a culture of continuous improvement, and ensuring that administrative processes are intuitive and student-centered. Her contributions have consistently focused on increasing access to education, particularly for underrepresented populations. Recently, she was accepted as a Nominations and Elections Committee member for 2024-2025 and Vice Chair for 2025-2026 for PACRAO.
Gaby has also completed several leadership certifications, including the Dual Enrollment Leadership Academy by the California Coalition of Early and Middle Colleges and the California Issues and Trends Leadership Academy. She is also a graduate of Cohort XXI of the Ventura County Leadership Academy.
In addition to her professional achievements, Gaby is a self-published author of a children's educational coloring book. Her passion for education burns bright, rooted in her experience as a first-generation undocumented immigrant who understands the importance of educational resources. With almost twenty years in higher education, Gaby's journey is one of constant growth. She is pursuing her doctorate in Leadership Studies at California Baptist University and draws inspiration from her children, marriage, and personal journey. Each page of her book reflects her dedication to making education accessible and enriching for all.
Gaby’s academic credentials include a Master of Science in Management from Argosy University and a Bachelor of Arts in Business Administration with a concentration in Marketing from California State University, San Bernardino. Her commitment to excellence and continuous learning is evident in her ongoing contributions to the field of higher education.

Megan Hicks

Registrar, Cornell College

Megan is the Registrar at Cornell College in Mount Vernon, Iowa. She has been serving Cornell College for two decades, occupying various positions in student life, career engagement, and the Registrar’s Office. Megan has a history of leading teams, driving and implementing successful change on campus, and keeping students at the forefront of her work. She’s been involved with AACRAO and Upper Midwest ACRAO, and holds a Fellow position with Acadeum to shape the Registrar role in refining course sharing strategies and establishing course approval standards and best practices.

Deslie Ghiorzi, MBA/FIN

College Articulation Manager, University of Phoenix

Deslie Ghiorzi is the College Articulation Manager at the University of Phoenix and the Vice Chair of AACRAO's Transfer and Articulation Committee. With over 13 years of experience at the University of Phoenix, Deslie has been instrumental in developing and managing articulation agreements, ensuring seamless transfer processes for students. As Vice Chair of AACRAO's Transfer and Articulation Committee, Deslie is dedicated to promoting best practices in transfer and articulation, fostering collaboration, and supporting the professional development of AACRAO members.

Nicole Engelbert

Vice President of Product Strategy for Student Systems at Oracle

Nicole Engelbert is vice president of product strategy for student systems at Oracle.  She is responsible for engaging the industry ecosystem to develop thought leadership and best practice with cloud technology and to use those insights to guide the development of Oracle’s higher education solutions including its Student and Campus Solutions product suites.  Prior to Oracle, Nicole served as the Director of Research & Analysis at Ovum where she spent the last decade advising institutions globally on critical areas such as cloud migration, legacy modernization, emerging technologies, and student experience.  A sought after presenter on the higher education technology conference circuit, Nicole is also regularly quoted in publications such as the NY Times, University Business, Campus Technology, and the Wall Street Journal.  Nicole holds a BA in classics from Union College and an MEd in educational administration & policy analysis from Teachers College, Columbia University.

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Raymond Blackwood

Vice President of Product Management at Anthology

Raymond Todd Blackwood, Vice President of Product Management for Student Information Systems at Anthology, has spent over 25 years inventing technology solutions that run college campuses. His passion for technology and bringing people together to create efficiencies on college campuses can be heard on a variety of webinars, podcasts, papers, and presentations throughout the world. Raymond holds an MBA in technology management and lives in Boca Raton, FL, with his wife, Cat, daughters Alabama, and Samantha, and dog Cooper.

Dr. Zachary Pardos

Associate Professor of Education at UC Berkeley

Zachary Pardos is an Associate Professor of Education at UC Berkeley studying adaptive learning and AI. His early scholarship focused on formative assessment using Knowledge Tracing, the predominant model used for estimating skill mastery in computer tutoring system contexts. His recent work designing Human-AI collaborations to pave pathways to and between systems of higher education has been published in venues such as SIGCHI, NeurIPS, The Internet and Higher Education, and Science. This work has included the development of high-quality AI-assistive tools used by tens of thousands of students, administrators, and faculty to support transfer, articulation, and STEM subject learning at community colleges and universities.

Portrait of Lara Couturier

Dr. Lara Couturier

Founder and principal of Couturier Consulting LLC

Founder and principal of Couturier Consulting LLC and a principal at Sova, conducts research and works at the intersections of policy and institutional practice to ensure equitable recognition of learning and career outcomes, particularly for Black, Latinx, Indigenous and Asian Pacific Islander Desi American students and learners from low-income backgrounds. 

Lara has worked with community colleges and open access four-year institutions for over two decades. Lara brings a keen understanding of the power of policy and advocacy for transformation, as well as the hard work needed on the ground to advance institutional change. Over the course of her career, Lara has been deeply engaged in both policy and implementation work for some of the most promising areas of reform, including guided pathways, developmental education redesign, and transfer.

Lara’s focus is on working to achieve equity, particularly for historically and persistently racially minoritized and marginalized populations. Lara continuously seeks to build her equity skills through a variety of strategies including pursuing training and professional development; intentionally working on projects with mentors who can challenge and stretch skills; serving on councils and committees focused on race, power and privilege; and maintaining a robust schedule of reading, attending learning sessions, and engaging in self-reflection.

The majority of Lara’s portfolio seeks to enhance transfer, credit mobility and recognition of learning as a key lever for equity. Key roles include facilitating or leading:

  • The Beyond Transfer (formerly “Tackling Transfer”) Policy Advisory Board;
  • A legislatively-mandated statewide committee on transfer and intersegmental collaboration in California (the AB928 Committee);
  • The California Community Colleges Chancellor’s Office efforts to implement its Transfer Pathways priorities, including statewide common course numbering;
  • The Texas Transfer Alliance in collaboration with Educate Texas; and 
  • The University of Texas System to create a systemwide transfer strategy.

Her previous work experience has included serving as a principal at HCM Strategists; a director at Jobs for the Future; and the interim principal investigator for the Futures Project at Brown University. In those roles, Couturier has fundraised for and managed multi-million dollar portfolios, supervised teams of staff and served on organizational leadership teams.  Lara holds a certificate in equity coaching from the National Equity Project; a certificate in Mindful Outdoor Leadership from Kripalu; a Ph.D. in history from Brown University; a master’s degree from the Harvard Graduate School of Education, and a bachelor’s degree from the University of Richmond. 

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Alfred G. Mueller II, Ph.D.

Dean of Arts and Sciences at Neumann University

Request Dr. Alfred Mueller as a speaker 

For the last ten years, Dr. Alfred Mueller has served as Dean of Arts and Sciences at Neumann University, overseeing the university’s core curriculum. As a self-professed “retention evangelist,” Dr. Mueller worked with the Biology program to increase freshman-to-sophomore retention by 25.8% in three years and to earn recognition as a Howard Hughes SEA-PHAGES program. He helped draft a $2.1 million Title III grant, which funded the creation of a University Writing Center and a team of academic coaches to aid in student persistence. In 2018, Dr. Mueller led a team of faculty and staff to the AAC&U’s Institute for High-Impact Practices and Student Success, which resulted in a reinvigorated Communication and Digital Media major that emphasized experiential learning. He worked with his campus Registrar and the Vice President for Academic Affairs to develop “Maymester” and “Winterim” terms and coordinated with the Academic Advising Center to develop a “Drive for 30” program to help first-year students reach Satisfactory Academic Progress. He also initiated partnerships with the Delaware County Municipal Police Academy, Wilkes University’s Nesbitt School of Pharmacy, Drexel University’s College of Engineering, and high schools throughout Neumann’s service area. 

Dr. Mueller’s passion is undergraduate education. He served for over 11 years at Penn State Mont Alto, which offered the first two years of instruction to students in over 120 majors before they transferred to State College. At Neumann, Dr. Mueller oversaw the university’s First-Year Experience program, Honors program, Writing Across the Curriculum program, and summer bridging programs. He also served as Quality Matters Coordinator for the campus, helping 75% of the full-time faculty and 34% of the part-time faculty earn national certification to teach online. Neumann’s online course in Developmental Psychology was selected by Quality Matters as a training course for Peer and Master Reviewers, one of only six courses nationwide to earn that distinction. 

He also served as Executive Director of the Eastern Communication Association. In that role, he initiated changes necessitated by the passage of the Sarbanes-Oxley Act, including changing the way the organization filed 990’s and creating policies that governed everything from document retention and destruction to whistleblowing.

Dr. Mueller received his M.A. and Ph.D. in Communication Studies from the University of Iowa and three Bachelor of Arts degrees in Communication, History, and Philosophy from Wilkes University in Wilkes-Barre, PA. He authored two books; published 20 peer-reviewed articles and book chapters; presented over 50 refereed papers at regional and national conferences; and served as co-editor of an international journal. Dr. Mueller is certified as a Master Reviewer and Program Reviewer for Quality Matters, a national non-profit organization that promotes quality assurance in online education, and is currently pursuing certification in Agile project management.

He is nationally known for his workshop, Achieving Work-Life Equilibrium, which he has conducted for the Council of Colleges of Arts and Sciences and the American Council of Academic Deans. For 30 years, he has trained enrollment management teams and aspiring executives to Deliver More Effective Presentations with Less Fear. And he offers custom keynotes and master classes on mindset changes that develop Leadership with Kick among emerging leaders and helps your enrollment management team and your academic affairs team EMBRACE (Enrollment Management Building Relationships with Academic Colleagues Experience) one another.