Speakers Bureau - One-Stop/Students First Center and Customer Service
In this workshop we will consider a number of critical questions for developing a one-stop/students first center model:
What outcome(s) are expected with the implementation of a one-stop-shop?
Will the mission and its actualization look the same for all campuses?
Who will you serve and what services will you offer?
How will a one-stop support the retention goals of the college?
How will a one-stop support the academic advising needs of the students?
What depth of knowledge and expertise will be expected from the front-line staff? Narrow and deep, or wide and shallow? What are the downstream implications for either choice?