Functional Description
Ability to identify the functions and business processes necessary to operate an office, develop an operating budget, and build a professional staff to conduct the activities of the office. Ability to identify utilization and operationalize customer and student services best practices.
Content Knowledge Requirements
Budget development, understanding of the core business processes of the unit, personnel management and development.
Skill Requirements
Strong quantitative skills, management, leadership, and communications.
Ethical Requirements
Understanding and practice of professionalism, integrity, and best practices in the areas of management and personnel.
Expertise Levels
Entry level
Understands the basic operations of an office unit and is capable of assuming the leadership of a functioning office and continue the activities of the office.
Intermediate Level
Identifies best practices of the profession and develops plans and strategies to improve existing business processes.
Expert Level
Understands the full range of emerging technology of the profession and incorporates strategies and solutions that meet the needs and goals of the office and institution. Is viewed as a subject matter expert in the profession and shares his/ her expertise regularly with others in the profession.