Bruce Etter is the Senior Director of Research and Consulting for UPCEA. Bruce has been working for UPCEA in a variety of capacities since 2014 and is responsible for developing and managing UPCEA’s research initiatives. Bruce frequently presents research findings at UPCEA and partner events, and has authored nearly 20 research papers, most recently the 2023 State of Continuing Education Report. He graduated from Penn State University with a B.S. in Sociology and a minor in Sustainability Leadership.
Jim Fong is the Chief Research Officer for the University Professional and Continuing Education Association (UPCEA). Prior to joining UPCEA, Mr. Fong worked as a higher education strategic marketing consultant and researcher for two firms and prior to that was the Director of Marketing, Research and Planning for Penn State University Outreach where he helped with the launch of the University’s World Campus. While at Penn State, he earned UPCEA’s Mid-Atlantic Award for Distinguished Service in 2003, as well as the Adelle Robertson Award for Emerging Continuing Education Professional in 2004.
Fong has authored a number of articles and book chapters on online and continuing education including Marketing Distance Education: The Importance of Strategy and Context, published in the International Handbook of Distance Education and The Arrival and Denial of the New Adult Learner, published through UPCEA Unbound.
Mr. Fong is an adjunct instructor at Rutgers University and the University of California Davis. He has also taught online and graduate courses at Drexel University, Penn State University, Framingham State University and Duquesne University. He has also taught undergraduate courses at the University of Vermont, Community College of Vermont and Penn State University. He holds a B.S., M.S. and an M.B.A. from The University of Vermont.
Alaina Wollner coordinates recruitment and admissions for the Master of Architecture program at Taubman College of Architecture and Urban Planning at the University of Michigan. She earned her bachelor’s degree in English from the University of Michigan before beginning her admissions career at Columbia Law School.Review of: Accepted
Amynah Mithani, Associate Vice Provost and University Registrar, joined Johns Hopkins University in April 2021 to lead and oversee the Office of the University Registrar and coordinate policies and procedures across all schools involving student life cycle – from admissions to awarding diploma. She is also a key contributor to the Student Services Excellence Initiative to improve student services. Mithani has been an active AACRAO member since 2012 and had the opportunity to present at the AACRAO conference in 2014, 2015, and 2021.
Mithani has served as a manager at Deloitte Consulting (2019 – 2021) where she advised higher education institutions and federal clients on process improvement strategies, configuration of degree completion tracking software, tuition assistance business processes, and student information systems implementation. Prior to her work with Deloitte, she served as deputy university registrar at Georgetown University for two years, where she successfully developed and led a university-wide "Live Registration" initiative with 100 percent student, faculty, and administrator satisfaction. She also led trainings for university faculty and administrators and managed quality assurance for the launch of an upgrade to the university's enterprise student information system. Before joining Georgetown, she served as a business process analyst at Chamberlain College of Nursing and registrar at DeVry University.
Mithani received her B.S. in business administration and her M.B.A. in information systems management, both from DeVry University. Capturing Students’ Lifelong Learning Journey: The Johns Hopkins Comprehensive Learner Record
Becky Maxson is the Deputy Director for Compliance and Policy at Cornell University and has worked in higher education for more than 24 years. In Maxson’s role at Cornell, much of her work is dedicated to advancing efficient and effective student service by informing policy and helping to facilitate the integration of regulatory requirements with procedures, processes, and systems. Having started her career in an admissions and financial aid role before deciding that financial aid was her calling, she gained a broader perspective of the student journey, fueling her interest in focusing her talents within the field of financial aid. She has found financial aid to be exciting for the same reason it is demanding – no one year, or even day, is the same. There is always a new rule or regulation that provides both challenges and opportunities. Developing and Implementing a Strategic Student-Friendly Compliance Initiative
Lisa Clark is the Deputy University Registrar at Cornell University. Clark has worked in higher education for her entire career spanning nearly 27 years. She is a member of the American Association of Collegiate Registrars and Admissions Officers (AACRAO). Her experiences have ranged from academic department support, serving as a college registrar, and systems implementation before finding her home in the University Registrar Office. Clark’s current role focuses on student and academic systems while strategizing and prioritizing business process and system improvements that improve effectiveness and increase efficiencies. Developing and Implementing a Strategic Student-Friendly Compliance Initiative
Gena Boling is the Associate Vice Provost for Enrollment at Cornell University and has held positions in higher education administration for more than 20 years, both in enrollment management and student affairs and enjoys blurring the lines between the two. Boling received her master of business administration from Stephens College and her bachelor of arts in art history and archaeology from the University of Missouri. Boling is passionate about college access and student engagement, and in her spare time enjoys following legislative activity and engaging in the political process. Developing and Implementing a Strategic Student-Friendly Compliance Initiative
Jim Bouse is the Director of Enrollment Management Technology and Associate Registrar for Technology at the University of Oregon. He serves on the Student Services and Enrollment Management leadership team and directs a staff that manages the technology infrastructure that supports enrollment management, including ECM, CRM, and electronic records systems. Leading the project to create the new Student Welcome Center on campus was a fun project that was a chance to step out of typical tasks and dive into capital construction. He is always on the lookout for new and interesting ways to utilize technology to further the goals of enrollment management.
Bouse has served as president for the American Association of Collegiate Registrars and Admissions Officers (AACRAO). He has previously served on the AACRAO Board of Directors as the VP for Technology, the Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO), and the Oregon Association of Collegiate Registrars and Admissions Officers (OrACRAO). He has presented sessions, webinars and workshops dozens of times at state, regional, and national conferences. Bouse received his B.S. from the U.S. Coast Guard Academy and his M.B.A. from Humboldt State University. An Interview with Jim Margavilia
Alex Fronduto, D.H.S., is a full-time Assistant Teaching Professor within the Graduate School of Education in the College of Professional Studies at Northeastern University where he teaches in the master of education in higher education administration program and chairs dissertations within the doctor of education (EdD) program. His educational background includes a B.S. in chemistry and premedical and health studies (Massachusetts College of Pharmacy and Health Sciences), a master of education in higher education administration (Northeastern University), and a doctorate in health sciences (Massachusetts College of Pharmacy and Health Sciences). His current research areas include supervision within higher education and experiential learning projects in online master’s coursework. Dr. Fronduto has presented his research at national and regional conferences for the American Association of Collegiate Registrars and Admissions Officers (AACRAO), National Association for College Admission Counseling (NACAC), and New England Association for College Admission Counseling (NEACAC). Prior to entering academia full-time, his previous work experience included working in enrollment management for ten years at a private four-year university with a wide range of responsibilities including recruitment, staff/student supervision, and visit/event management.
Reframing the Purpose and Process of Supervision in Higher Education
Mr. Patrick Ehidiamen Areghan, a distinguished alumnus of the University of Benin, holds a Summa Cum Laude degree in Political Science from the institution. With a wealth of experience in examination and administrative roles, Mr. Patrick Areghan currently serves as the Head of the national office for WAEC Nigeria. He possesses exceptional strengths in areas such as teamwork, mentoring, risk management, innovation, and transparency, making him a valuable asset to the organization. Additionally, Mr. Areghan is a fellow of the Corporate Governance Professionals of Nigeria and has participated in numerous training courses and conferences both locally and internationally.
Overseeing recruitment and retention efforts at SUNY Brockport, Dr. Kelly has the following areas within her portfolio: Undergraduate Recruitment, Academic Success Center (Orientation, Student Retention, Advising, Transition Programs), Career Services, the Educational Opportunity Program, Registration & Records, Financial Aid, Strategic Planning and Assessment.
SEM-EP Capstone:
Developing a College-wide Strategic Enrollment Management (SEM) Framework for SUNY Brockport
2023 SEM-EP Graduate
Jennifer Anderegg has over 20 years of experience in the field of education, with 15 years of that time spent in higher education as an academic and student affairs professional. Presently, Anderegg serves as the Senior Director of Enrollment Services at Chippewa Valley Technical College, where she oversees and provides leadership for various departments, including Admissions, Financial Aid, Registration & Records, Scheduling, Student Central, and Veteran Services.
Throughout her career, Anderegg has been committed to improving student outcomes and experiences through collaboration with students, faculty, staff, and administrators. In addition to her current role, she has served as an instructor, Transition Specialist, Title III Grant Director, and Dean of Academic Services, allowing her to facilitate and lead comprehensive strategic enrollment initiatives. Her extensive experience in higher education has equipped her with the skills and knowledge needed to develop and lead initiatives aimed at enhancing student success.
Jerome (Jerry) Sullivan served as the Executive Director of AACRAO for fourteen years, from 1998-2012. His outstanding service to AACRAO and higher education resulted in a reinvigorated national organization. During those years, AACRAO priorities included sustainability and increased value for its members, including advocacy at the federal level. Jerry guided AACRAO through very lean years, and turned the financial position of the organization from critical lows to consistent strength. During Jerry’s tenure, AACRAO focused on electronic standards, privacy issues in higher education, distance education, comparative international education research, and transfer credit.
Jerry’s career in higher education began in 1966 at the University of Maine, and was followed by key administrative appointments at Kent State University, Iowa State University, and the University of Colorado at Boulder. Consistently known for innovation, he was among the early advocates of administrative process reengineering in higher education, and developed a national reputation for innovative uses of information technology to streamline service delivery on campuses where he worked. His contributions in this area resulted in a one-year appointment in 1995 to the U.S. Department of Education to lead the reengineering of the federal government’s student financial aid delivery system. Jerry has written and lectured on a variety of topics ranging from process redesign to the student loan financing system. He holds a master’s degree in public administration from the University of Maine.
Bill Haid retired from his position in 2016 as University Registrar at the University of California - San Diego after a rewarding 38 year career in higher education. Bill served as AACRAO President in 2000, as well as on a myriad of AACRAO committees and task forces, having chaired both the Program Committee and the Task Force for Diversity. In addition to his leadership roles, Bill contributed multiple chapters to AACRAO publications. He served as President for both Rocky Mountain ACRAO and New Mexico ACRAO. Bill was honored with AACRAO's Distinguished Service Award in 2004 and Honorary Membership in 2016. He was regarded as a leader and innovator not only by his colleagues at UC San Diego, but amongst his peers in the field of higher education. Bill was passionate about our profession. His dedication and determined efforts to advance higher education showed significant support for AACRAO, students, and for the profession as a whole. We thank him for his service.
Bill served as AACRAO President at a crucial time in the association's history. His contribution to transforming AACRAO from a financially struggling organization into the thriving association it is today cannot be overstated. Bill was instrumental in hiring AACRAO Executive Director Jerry Sullivan in 1998. "Bill and I first met when we worked together at the University of Colorado at Boulder, where Bill served as Registrar and I worked in Student Services," said Jerry. "My job as Executive Director was made easy with Bill Haid by my side. Bill's leadership was evident as we worked together to reinvigorate the association. He was a dear friend and colleague - my heartfelt condolences to his wife and family."
Devoted Husband, Father of three, Honored Navy Veteran, and retired university enrollment executive, William Riley Haid Jr., born on July 13, 1948, passed away peacefully at the age of 74 on May 2, 2023.
Wayne is an advocate for continuous learning, leadership, and higher education in general. He worked in the registrar’s office at Southern Arkansas University Tech for almost 27 years, including over 21 years as registrar. During this tenure at Tech, Banks had the opportunity to work in several leadership positions in different associations…including AACRAO. He was elected President of the Arkansas Association (ArkACRAO) and also served on their executive committee as VP for registration and SACRAO Representative. With the regional association, SACRAO, Banks was a part of their executive committee for three terms and also served as committee chair for their RTRM and information technology committees. In addition, he served as chair-elect/chair of both the AACRAO and SACRAO Nomination and Election committees in 2015-2016, 2016-17. While retired from Southern Arkansas Tech University in 2021, he been an active participant with the state, regional, and national associations (ArkACRAO, SACRAO, and AACRAO). Currently, Banks still attends their conferences and gracefully helps with tasks when asked upon. He is currently on the AACRAO New Member Engagement Committee, along with being a member of the Black Caucus. He received Honorary Membership and Distinguished Service awards from SACRAO and ArkACRAO in 2021 and 2022 and was presented with the Emerging Leader Award by AACRAO in 2017. Wayne feels that his continuous involvement and support of these associations has given him the opportunity to give back and share just a little valuable nugget from the wealth of knowledge and information he has received over the years.
Marisa Modeski has worked in Canadian higher education for two decades, specifically in registriarial portfolios. She is the Registrar at Western University and has worked in senior leadership roles at the University of Toronto and Toronto Metropolitan University (TMU, formerly Ryerson University). Marisa believes in ensuring that each student has an exceptional experience throughout their post-secondary journey. She works with stakeholders from across the institution, leveraging guiding principles of EDI, integrity, innovation, and excellence, to create tailored enrolment and retention strategies. She has served on numerous Canadian and international education advisory councils. Marisa holds a Bachelor of Journalism from TMU and a Master of Arts in leadership from the University of Guelph.
SEM-EP Capstone: Integrating Equity, Diversity, and Inclusion with Strategic Enrollment Management: An analysis of Canada’s U15 universities and future predictive modeling opportunities leveraging data.
Zachary W. Taylor, Ph.D., is an Assistant Professor at the University of Southern Mississippi. His research focuses on linguistics and technology in higher education broadly.
Nudging in a Pandemic: Lessons Learned from Text Messaging College Students amid COVID-19
Digital Swag and College Students: Exploring 21st Century Digital Admissions, Recruitment, and Yield Collateral
Working Across the Aisle: Connecting the Enrollment Management to Financial Aid to Re-enroll College Students with Satisfactory Academic Progress Concerns
(Literally) Translating the Admissions Process: An Interview with Brent Gage and Katelyn Peters
Karla Weber Wandel is a Wisconsin native and a graduate of the University of Wisconsin-Madison and the School of Human Ecology’s Human Development and Family Studies program. She received her Master of Science degree in communications and public relations from Purdue University’s Brian Lamb School of Communication. She made her professional home in the Office of Student Financial Aid, first as an advisor and the front desk supervisor and now as the Communications Manager. Karla recently accepted a research affiliate position with the newly established CHELT, the Center for Higher Education Linguistics and Translation, to continue her work in improving and simplifying the communications related to accessing higher ed.
Working Across the Aisle: Connecting Enrollment Management to Financial Aid to Re-Enroll College Students with Satisfactory Academic Progress Concerns