I have worked in several roles in the Higher Education Enrollment Student Services Division beginning in 2001. My very first position in Higher Education was with George Washington University as a Customer Service Rep in the G-World Card Office in 2001. I then moved on to Graduation Coordinator at GWU in 2002. In 2004, my first role at Marymount University was as a Transcript Request Coordinator. In 2006, I was promoted to Transfer Credit Coordinator, in 2009 promoted to Assistant Registrar, and last but not least I was the Associate Registrar from 2011-2016 at Marymount University in Arlington, VA. In 2016, I took the role of University Registrar at the University of The District of Columbia where I was responsible for both their Community College and University Office of Records. In 2019, I accepted my current role at Prince George’s Community College as one of two Associate Registrars in The Office of Records & Registration.
Below are highlights of some of the experiences gained over the last 22 years in Higher Education working for private and public institution's.
• Possess advanced skills utilizing student records in Peoplesoft, Colleague, Banner, and ImageNow. Leveraging existing and new technology to provide the most accurate records providing a positive student experience.
• Extensive knowledge of university and community colleges policies and procedures. Also, State and federal laws and regulations such as FERPA.
• Knowledge of Residency regulations and policy in regard to tuition calculations. Familiar with UCIS regulations regarding the residency status of students.
• Department purchases, procurement, requisitions, etc.
• Proven ability to work and promote in diverse team settings.
• Trained staff and other offices across campus on policies and procedures.
• Collaboration with offices and other team members that are responsible for Academic Advising, Transfer Credit Services, Graduation/Degree Audits, grades, and course scheduling.
• Excellent problem-solving skills, attention to detail, and planning skills.
• Ability to handle last-minute changes, adapting to upgrades and changes with ease.
• Ability to organize and prioritize multiple tasks.
• Ability to communicate technical practices and protocols in order to provide training to other staff across the college/university.
• Ability to make administrative/procedural decisions, direct complex projects, meet deadlines, assign tasks, track accomplishments, and meet established goals and objectives.
• Supervised 4- 8 people in several positions.
I have been dedicated to enforcing and assisting in the implementation of policies and procedures at several colleges/universities over the years.