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With AACRAO membership you'll be connected to more than 11,000 members from institutions around the world. Facilitate your professional development by attending discounted meetings, gaining complimentary subscriptions to our College & University journal and more.

Why should you join? State higher education coordinating boards, higher education associations, accrediting bodies and international ministries of education and more can collaborate with our members and lend their voices to discussions about practices in the field. 

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AACRAO's bi-weekly professional development e-newsletter

Ask the FERPA Professor

Apr 19, 2022, 09:58 AM
legacy id :
Summary : The FERPA professor tackles questions regarding identity verification.
Url :

Dear FERPA Professor

I need your assistance. I am working with our Registrar as it pertains to our FERPA Verification. We are 100% online and our students contact us via phone, chat, text, and/or email.

Currently, the students are required to provide two of the following:

  • Last 4 of SS#
  • Answer to challenge question (Student provides question)
  • Student ID 

We plan to remove the last four digits of the SS# as one of the verification items, and we have the following inquiry:

  • Are two items required? We know it is probably more secure, but we want to know if it is required.
  • If two are required, may one of them be directory information, like a student ID?

Ms. Blue

Dear Ms. Blue,

FERPA does not establish a process for authenticating the identity of a student but rather requires that an institution use reasonable authentication methods in so doing.  See §99.31(c) of the FERPA regulations which you can find on page 162 of the 2012 AACRAO FERPA Guide.  Also, on page 181 of the Guide, you can find a discussion of what is considered reasonable in authenticating identity.  The preamble to the 2009 regulations clarified that d.o.b., SSN, or student ID numbers are not considered reasonable.  This is because too many parties, other than the student, could know or possess this information.  This does not mean, however, that an institution cannot request such information from the student, only that it is not considered reasonable in authenticating the student's identity.

I hope this is helpful in answering your questions.

The FERPA Professor

Categories :
  • Student Academic Records and Academic Policy
Tags :
  • FERPA Professor
cartoon figure reminiscent of Einstein stands in front of a chalkboard with the board "FERPA" written on it
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