Business Process Improvement
The AACRAO Series: Business Process Improvement introduces key concepts and methodologies necessary for any professional interested in improving their operations. Key concepts include understanding what business process improvement (BPI) is and why it is important, identifying parts of a process in need of improvement, and who needs to be invited to the party to create a strong team. This course will provide the fundamentals on how business process improvement can be used to effectively manage change.
The AACRAO Series: Records Management introduces key concepts necessary in records management in higher education. Key concepts include understanding what records management is and why it is important, identifying who needs to be invited to the party, how to differentiate between different types of records, and the policies and procedures necessary to manage them well. This course will also provide the fundamentals on the when, why, and how of records destruction.