The ability to manage change amidst complex cultures is key to successful SEM efforts, writes Diane K. Walleser, Vice President for Enrollment Management at Borough of Manhattan Community College.
In her recent SEMQ article, Walleser discusses her experience tackling change at a new institution, first studying Jeanie Daniel Duck’s work on the emotional and behavioral elements of the change process and then applying Jeffrey Hiatt’s ADKAR (awareness, desire, knowledge, ability, and reinforcement) model for implementing change. She also created a student progression model to help her teams understand their role in the overall student experience, and mapped out a plan for change.
“The list of projects to complete is long," Walleser writes, “but by taking small steps, our teams are learning how to manage change successfully. Despite the stress, cost, and time delays of unexpected challenges, we fight the urge to retreat to our old ways of doing things. Our confidence in managing projects and change continues to grow.”
SEMQ 6(3) also includes the following articles:
"A Professional Body of Knowledge for a Nascent Profession," by Jerry Lucido, Don Hossler, Katie O’Dowd, and Bob Massa.
"Working Smarter, Not Harder: SEM Participation Strategies That Work," by Irlanda Price and Brier Albano
"Top Down or Bottom Up: Consider a Dual-Level Approach to Enrollment Managements," by Jason Trainer
"Leading within a SEM Environment: Five Lessons Learned," by Jody Gordon
For more information, or to submit a manuscript, contact Managing Editor Heather Zimar.