Institutional Practices Impeding Undergraduate Student Advancement - Part 2

  • Re-Envisioning Transfer
  • Registration & Records
  • Research
  • Transcripts
  • Administrative Hold

Institutional Practices Impeding Undergraduate Student Advancement - Part 2

Institutional Practices Impeding Undergraduate Student Advancement - Part 2

A national survey of administrative hold policy and practice answering: 1) How and why are holds used? and 2) What are the impacts on students and institutions?

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Institutional Practices Impeding Undergraduate Student Advancement

Part 2 A National Sample of Policy and Practice

AACRAO Research solicited participation in the survey from AACRAO’s list of primary contact members at U.S. institutions that serve undergraduate students. The target audience was institutions that serve undergraduate students. Survey questions focused on the following:

  • use of registration holds and transcript holds
  • ability to identify and quantify students with holds
  • purpose of holds
  • administrative users of holds
  • unpaid-debt dollar threshold for placing a hold
  • percentage of students impacted during the 2020-2021 academic year
  • student characteristics of those impacted
  • communication with students about holds on their records
  • administrative users of holds
  • efforts to resolve debt-related and nondebt-related holds
  • debt-elimination and debt-forgiveness practices
  • recent use of HEERF funds to resolve debt holds accrued because of the COVID-19 pandemic

A representative sample of U.S. undergraduate-serving institutions completed the survey (n = 317).

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Unless otherwise noted in a specific report, the AACRAO member institution size, type and control categories are based on the following definitions and sources: 
The enrollment value used to delineate the institution's size category is defined as full-time enrollment plus 1/3 of part-time enrollment and is based on the enrollment reported by the institution to the U.S. Department of Education's National Center for Education Statistics (NCES). 
Institution type and control values are also defined by and verified through NCES criteria.