Tiffani Robertson

Associate Director of Admissions at Governors State University

2020 AACRAO Elections - VP at Large Candidate

I want to start this statement with a little bit of background on my journey in higher education.  I began my time working in higher education as a student worker 17 years ago.  At the time, I was enrolled in the Networking Communications Management program at DeVry University.  The goal once I graduated was to obtain a position in the IT field.  Well, the universe had different plans.  When I realized time was winding down and I was getting closer to graduation, I took a chance and applied for a full time position at DeVry University’s Online Division.  Being a student worker for two years opened my eyes as to how much work, people, and resources go into running an institution and I was happy to be a part of that process.  So, why not work in higher education?  Two weeks before graduation, I was offered a full-time position at DeVry.  That began my now 15-year, full-time stint in higher education and I honestly cannot think of being in any other field.  I began as a Transfer Credit Coordinator and am now the Associate Director of Admissions.  Whether it is helping students get their credits transferred or walking them through the admissions process, I truly love being a piece of the puzzle to helping students through their academic journeys. 

About six years into my career, I was encouraged to become a member of AACRAO.  I was told that the organization would allow me to build professional development skills while learning from others and networking with colleagues nationally.  That was all true, but my experience has been so much more.  I have been inspired by my colleagues and peers over the last several years through sessions, webinars, articles, and various conversations.  I have developed so many relationships in this field due to my involvement with AACRAO.  What I have learned and gained as a member of AACRAO is truly invaluable.  The organization has not only provided me with professional development, but personal development as well. 

One of the main responsibilities of the VP at Large is to coordinate the lines of communication from the Board to membership.  Providing timely and accurate information is always at the forefront of my focus as I continue to develop as a higher education professional.  Every position I have held in my career required me to play the role of coordinator; whether it was actually in my title or not.  I have several years of experience coordinating efforts from both staff and faculty in order to provide high quality service to students.  Ensuring adequate lines of communication could be seen as an art.  When I was the Coordinator of Articulation and Degree Audit, I was charged with many strategic efforts, including moving articulation processes from paper to paperless and building the university’s undergraduate degree audits in Banner.  My supervisor at the time noted on my performance evaluation that I had a “high level of diplomacy skills” because she believed that I had “a way of dealing with people in a way that allowed for significant and needed change to take place”.  Diplomacy is the art of dealing with people in a sensitive and effective way.  I believe I enact these skills naturally and often.  Additionally, in my most recent role as the Nominations and Elections Committee Chair for AACRAO, it was necessary to communicate with membership and the board regarding the nominations and elections process.  It also required strategic skills in order to provide membership with a diverse slate for AACRAO leadership positions.  These are just a couple of examples of how my experience, both in and outside of AACRAO, has provided me with the necessary qualities needed to effectively serve on the AACRAO Board.

Over the years, I have served on several committees and caucuses and presented sessions for AACRAO and worked in various positions at multiple institutions.  I believe that my experience with AACRAO and within my career have adequately prepared me for a VP position and I would be honored to be the organizations next Vice President at Large. 

Thank you for your consideration.


Tiffani Robertson started her career in education as a student worker at DeVry University. After graduating with her Bachelor degree in Networking and Communications Management, she obtained her first full time position at DeVry as a Transfer Credit Coordinator. Within her five years there, she was promoted to Senior Transfer Credit Coordinator and then Team Lead and also earned her Master of Business Administration with a concentration in Marketing. Tiffani then went on to be the Coordinator of Articulation and Degree Audit at NEIU, where she built the institutions first major degree audits, articulation agreements, and transfer guides. She began her journey with Governors State University in the role of Admissions and Records Supervisor in 2013.  Tiffani is now the Associate Director of Admissions.  She is currently enrolled in the Educational Administration Foundations – Higher Education PhD program. Tiffani will wrap up the coursework portion of the program in Fall 2019.   

In addition to her full time position at GSU, she is also an Adjunct Faculty member and a doctoral student at Illinois State University. Tiffani is currently enrolled in the Educational Administration Foundations – Higher Education PhD program and will wrap up the coursework portion of the program in Fall 2019. Tiffani has been a member of her state’s ACRAO, IACRAO, for several years and has served as the chair-elect for her district, Equal Educational Opportunities Officer, and Communications Manager. For AACRAO, she serves as the Chair for the Nominations and Elections Committee and is also a member of the Black Caucus, Member Engagement and Outreach Committee, and the Women’s Caucus where she serves as the Professional Activities Manager. Previously, Tiffani has been a member, Vice-Chair, and Chair of the Admissions Policies and Practices Committee. Tiffani has presented at five IACRAO Annual Conferences and four AACRAO Annual Meetings.