Mickey Reynolds is the Associate Director of Consulting Operations. She completed her Bachelor's degree at the University of Phoenix in 2001 in Business Administration before going on to earn a Master of Education in Adult Education at Oregon State University
in 2009. Before starting her consulting work with AACRAO in 2011, Ms. Reynolds was an Associate Director of Operations and Communications in the Office of Admissions at Oregon State University. She has accumulated 27 years of experience working in
higher education, including 16 years working in Admissions. During her career, Reynolds has implemented customer relationship management systems, document management systems, and business process workflows. Her areas of expertise include
transfer articulation practice and policy, all functional areas of Admissions Operations, transcript evaluation, document management, and workflow management, Ellucian Banner Student Information Systems as well as being versed on best practices in
Student Services. Ms. Reynolds has a wide range of admission operations experience, including organizational structure and business processes, she is able to review and map processes to determine a more efficient and streamlined process that is beneficial
for both admissions and the student.