Open to all AACRAO members, this regularly held Zoom is an opportunity to connect, exchange, and commune. A member moderator will help to foster an open space for AACRAO members to discuss whatever is on their minds as it relates to that month's discussion
topic.
The September meeting will take place from 3:00 PM ET - 4:00 PM ET on September 25, 2025. Below you can find September's member moderator as well as the discussion topic and registration link. Once registered, you should receive a Zoom invitation via your roster-listed
email address.
Please note, Collective Gatherings are discussion based. They are not recorded to promote attendee engagement.
Member Moderator:
Michael Davenport - Associate Registrar, The University of Arizona
Discussion Topic:
Customer Service Models in Admissions and Registrar Functions
Join AACRAO members for an active discussion about approaches to customer/student service in higher education. Whether your institution has a One Stop, a decentralized service model, or something in-between, service to our institutional communities is an important part of our work. This session will be conversational. We have a few discussion questions listed below, but we invite you to bring your own ideas, questions, and perspectives to share with others!
Discussion Questions
- How does your office manage customer service?
- How does your institution support staff in customer service roles?
- What are challenges you experience related to customer service and how do you manage them?
- For folks with a central service center (one stop or something similar), what are the benefits and/or drawbacks to this approach?
- What are unique things to your institution related to how you manage customer service that could be helpful for others to know about?