The Technification of Registrar Staff – Challenges and Successes

August 27, 2020

Free Webinar | 2:00-3:00 pm EDT

With the automation of most of the traditional transactional work of the Registrar’s Office over the past few decades, we’ve seen the nature of the work shift dramatically. Registrars now often spearhead major technology initiatives, serve as campus experts on student data security and analysis, and help the institution stay abreast of emerging trends and issues. To support this change, we increasingly need staff with strong technological acumen, the ability to adapt to and lead change, advanced critical thinking/problem-solving skills, and the ability to communicate effectively regarding complex issues to a diverse campus population.

Registrar staff sit at the nexus of technology, policy, and customer service, and are expected to be experts in all three.

This can lead to a whole host of challenges. How do we restructure our organizations and update our job descriptions to accurately reflect the current needs and attract the right candidates? How do we convey our vision to HR professionals who may continue to harbor a more traditional view of registrar work, allowing us to get staff properly classified and compensated? How do we successfully transition positions out of clerical unions as clerical work dries up? How do we recruit employees with these broad skill sets, and train our current staff to be successful in this environment? How do we enable staff to leverage technology effectively, such that it enhances the customer service experience?

This webinar will look at:

  • how staffing needs have evolved at several institutions of different sizes and types,
  • what they consider to be the requirements and expectations for registrar staff today,
  • and how they’ve addressed some of these issues.
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