Veterans & Service Members

AACRAO recognizes and honors the sacrifices these men and women have made and its members are proud to assist them and meet their educational needs. Veterans and students on active military duty and their families face special circumstances and challenges.

Changes in federal statute and executive actions have greatly promoted the expansion of services toward veterans and their families. Since the Post-9/11 GI Bill was passed in 2009, close to 1 million veterans, service members, and eligible dependents have taken advantage of the educational benefits available to them. With the passage of more recent legislation, such as the Forever GI Bill in 2017 and the Isakson Roe and THRIVE Acts in 2021, there will be significant changes to military education benefits over the coming years.


Latest Actions

AACRAO recently hosted a webinar to discuss the implementation of veteran legislation passed in December 2020, also known as the Johnny Isakson and David P. Roe Veterans Health Care and Benefits Improvement Act. This law will have a transformative effect on the mission of Education Service to provide ready access to, and timely and accurate delivery of, education benefits to Veterans, Service members, and their families, as well as further enable the U.S. Department of Veterans Affairs (VA) to empower GI Bill beneficiaries to achieve their vocational and career goals.

Other recent legislation introduced in both the House and Senate include important provisions to help ensure veterans can continue to receive their education benefits as well as technical corrections to the legislation passed last year.


White House Executive Order Seeks to Improve Student Loan Services

Dec 16, 2021, 13:53 PM
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Summary : Order outlines a series of new actions to improve customer experience and government services, including interactions involving student loan borrowers.
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The White House on Monday issued an Executive Order outlining a series of new actions to improve customer experience and government services, including interactions involving student loan borrowers. 

The order directs 17 federal agencies to implement 36 customer experience changes that aim to modernize programs, reduce administrative burdens, and pilot new online tools and technologies to provide recipients of government services with a simple, seamless, and secure customer experience. The changes include several actions that impact the approximately 45 million people managing their student loans.

Under the order:

  • Direct Loan borrowers will need to navigate only a single repayment portal on, so that they can apply for, manage, and repay their loans without having to visit multiple websites and manage multiple sets of credentials for different aspects of their student loans.
  • Public Service Loan Forgiveness candidates, including civil servants and active-duty service members, will be able to apply for the program with less paperwork than currently and without having to fill out forms with information they have already provided to the federal government previously.
  • Students and borrowers can receive relevant recommendations for other benefits and services they may qualify for, like healthcare subsidies, broadband support, and food assistance, in order to connect them with support to lower additional economic barriers to post-secondary education completion.

"We are attuned to the needs of those we serve—including students, educators, parents and families, and communities," said U.S. Secretary of Education Miguel Cardona in a statement. "I'm proud of the Education Department's work on behalf of the American people, from supporting states and districts in fully reopening schools for in-person learning; to fighting to ensure that the rights of historically and presently underserved students are protected; to increasing equity and excellence in P-12 education; to improving access, affordability, and success in postsecondary education."

Related Link

White House Fact Sheet 

U.S. Education Department Press Release 

Michelle Mott
Categories :
  • Advocacy
  • Financial Aid and FAFSA
  • Veterans and Service Members
Tags :
  • Access and Equity
  • education department
  • Federal relations
  • Public Service Loan Forgiveness program
  • student loans
  • Veterans and service members issues
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