Welcome to the new AACRAO website. While the site is live, development is ongoing, visitors can expect updates and new features in the weeks ahead.

You must be logged in to view this content. Please login or learn more about joining AACRAO. If you have any questions or experience any issues logging in, please reach out to us atmembership@aacrao.org.

Log In Join

This article describes the step-by-step process of how data science, marketing and communications, and higher education improved access and success for students. Over the last three years, strategic planning efforts helped develop a data-informed culture on campus. The work described within the playbook required time, energy, and a lot of communication and collaboration. While it is not a stand-alone method for success, it is a process that is working for Lone Star College–Montgomery. The playbook features basic and more complicated examples of the work that was conducted. It is intended to start small and to work up to more sophisticated campaigns. College campuses may not need all of the tools mentioned within this playbook. They are included because they were the tools available to Lone Star College. Additional tools have been requested, and some are not currently being utilized.

chavez-m--mdMichael F. Chavez, Ed.D., is the Vice President of Student Success at Lone Star College—Montgomery. He has more than 20 years of experience in community college higher education. His leadership is driven by compassion, collaboration, honesty, and the use of data science to guide decisions. His innovation and creativity strategies using data science has increased enrollment, retention, transfer, and graduation rates. As a first-generation student and a community college alumnus, he has dedicated his entire career to closing the access and achievement gaps in higher education. He received his doctorate in higher education administration from New Mexico State University. Recently (2018), he completed a second master’s degree in business analytics from Syracuse University. Dr. Chavez has held various leadership positions in student services and instructional services at colleges such as Arizona Western College, Alamo College, Midland College, and Lone Star College.

mullen-b--mdBrian Mullen is Executive Director of Marketing at Lone Star College. He has more than ten years of experience in public relations and marketing communications, and a passion for maximizing an organization’s image and reputation. He has already done so for such prestigious organizations as the Smithsonian Institution, Clemson University, Georgia State University, and now Lone Star College. He was awarded the Public Relations Society of America’s Silver Anvil Award for Excellence and seven additional awards from PRSA and the Council for the Advancement and Support of Education for outstanding strategic marketing communication programs and projects, excellent and innovative use of social media with a high impact, online innovation and experimentation, and outstanding media relations programs. He earned his bachelor’s degree in communication studies from Barry University in Miami, Florida, and his M.B.A. from Clemson University in South Carolina.

Jing, L. 2002. Data mining and knowledge management in higher education—Potential applications. 42nd Annual Forum for the Association for Institutional Research, June 2–5, Toronto, Canada.

Rubenking, N. 2001. Hidden messages. PC Magazine. May 22.

Stewart, G. 2004. Defining the enrollment manager: Visionary, facilitator and collaborator. Journal of College Admissions. 183(Spring): 21–25.

Swing, L. R., and W. L. Ross. 2016. A new vision for institutional research. Change. 48(2): 6–13.

Thaler, R., and C. Sunstein. 2008. Nudge: Improving Decisions About Health, Wealth, and Happiness. New Haven, CT: Yale University Press.

Royce, W. R. 1970. Managing the development of large software systems. In proceeding of IEEE WESCON, Number 8, Los Angeles, CA.

Related Posts