Foundational Level Performance:
- Recognize and list opportunities for existing system improvements.
- Stay abreast of higher education technologies via webinars, professional conferences, and vendor user groups.
- Create visual process maps and data flow maps to document the current state and desired state of business processes.
Intermediate Level Performance:
- Assess, implement, and integrate technology solutions to provide robust support for student services, with measurable performance indicators.
- Evaluate enterprise systems and emerging technologies to design scalable, secure, and student-centered solutions that streamline operations and improve data-driven decision-making.
- Collaborate with the information technology department and functional stakeholders to implement system solutions based on sound business process improvement, project management, and organizational change management methodologies.
Advanced Level Performance:
- Lead strategic planning and drive innovation in the use of technology across enrollment and academic operations.
- Operationalize best practices for system governance, advocate for user-centered design, and ensure compliance with data privacy and security standards.
- Mentor staff and champion a culture of digital fluency to transform institutional capabilities and position technology as a catalyst for continuous improvement and student success.
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