Operational Logistics

Foundational Level Performance:

Execute routine transactions (e.g., transcript requests, basic registration changes, application fee processing) by diligently following documented procedures and checklists.
Navigate and input data accurately into core institutional systems (e.g., SIS, CRM), ensuring data integrity for assigned tasks.
Complete assigned operational tasks within specified deadlines, escalating issues that impede completion to the supervisor.
Organize and maintain records in accordance with established departmental and institutional naming conventions and retention schedules.

Manage multi-step operational processes (e.g., admission application review and determination, degree conferral setup, transfer credit evaluation intake, complex residency documentation review, term set-up, and end-of-term processing) from initiation to completion, identifying and resolving common exceptions.
Leverage various technological tools and software features (e.g., query tools, workflow management systems) to streamline data retrieval, reporting, and process execution.
Identify potential bottlenecks or inefficiencies within established operational workflows and propose adjustments to improve timeliness or accuracy.
Ensure compliance with relevant federal, state, or institutional policies (e.g., FERPA, SEVIS) when handling and documenting sensitive student data and records.

Design and implement new or significantly revised operational processes and workflows that enhance efficiency, scalability, and data accuracy across multiple functions and/or departments.
Evaluate and select appropriate technologies to address complex operational challenges or to support strategic enrollment management initiatives, leading their integration and adoption.
Develop and monitor key performance indicators (KPIs) for operational processes, using data analysis to identify systemic issues and drive continuous improvement.
Advise on and ensure institutional compliance with state, federal, and accreditation standards related to academic records and student data, developing best practices and training for staff.
Communicate with and guide institutional leadership to support critical changes in operational logistics and processes.