This article describes how HACC, Central Pennsylvania’s Community College, shifted enrollment from a small, centralized function to a shared institutional commitment. Through intentional cultural change grounded in data literacy and evidence-based decision-making, the college aligned people, processes, platforms, and accountability to strengthen enrollment sustainability and student success.

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Author(s)

Chrissy Davis Jones, M.S.W., D.Ed., is the Vice President of Student Success and Chief Enrollment Officer at HACC, Central Pennsylvania’s Community College. Dr. Davis Jones has worked in higher education, specifically community and technical colleges, for 25 years focusing on developing, restructuring, and implementing student success-related programs. She brings a student-centered, holistic approach that integrates academics, support services, and co-curriculars. Known for authentic engagement, she is a collaborative, energetic leader committed to access and student success. She is a firm believer in getting involved to do the work! Dr. Davis Jones holds a doctorate from the University of North Texas, an M.S.W. from the University of Denver, and a bachelor’s from the University of Wyoming.

Angela M. Campbell, Ph.D., L.P.C., is the Assistant Vice President of Assessment, Planning and Strategy and Co-Chair for Strategic Enrollment Management at HACC Central Pennsylvania’s Community College, where she advances institution-wide strategies that integrate assessment, enrollment management and student success. Over the past six years, her work has focused on advancing cross-divisional strategy, strengthening assessment-driven, data informed decision-making, and shifting institutional culture toward shared responsibility for enrollment and student success. Dr. Campbell earned a M.S. and Ph.D. degrees in Applied Behavior Analysis with an emphasis on educational systems from Western Michigan University and has more than three decades of experience in higher education. Her research interests include SEM as an integrated student success framework; organization structural change that leads to improved student outcomes and graduate outcomes assessment.

Shelly Blanchette, M.S., L.P.C., N.C.C., serves as the Director of Student Success Operations and Strategy at HACC, Central Pennsylvania’s Community College. She is responsible for monitoring enrollment metrics and honing leading indicators to better predict and track progression toward enrollment targets. Shelly leverages data-informed insights and collaborative partnerships for process improvements, to pilot programs, and identify strategic interventions leading to student success and sustainable enrollment health. Her research interests focus on emerging best practices to support continuous quality improvement. Shelly earned her B.S. in Human Development and Family Studies from the University of Connecticut and M.S. in Counseling from Shippensburg University.

 

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