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Collaborative decision-making and shared responsibility across departments can be messy and time consuming. However, working collaboratively in a well-constructed cross-functional team (CFT) can create a culture of self-responsibility and accountability and improve institutional practices. The following paper will describe a successful model for forming and assigning roles in a cross-functional team. In addition, a case study illustrates the practical application of the described model. The case study examines completion teams formed at Cuyahoga Community College (Tri-C) in Cleveland, Ohio.

nicholas-h--smHeidi Nicholas is the Executive Director of Enrollment Management & Operations at Cuyahoga Community College in Cleveland, Ohio. Previously she held several positions at Tri-C, including completion manager and interim assistant dean of
students at both Eastern and Metro campuses. Prior to Tri-C, Nicholas worked in admissions and recruitment at several private colleges. Her achievements include the 2018 Cuyahoga Community College President’s Award and the 2013 Innovation of the
Year Award by the League of Innovation. Nicholas is active in the Kent State University Alumni Association and is a College Now Greater Cleveland professional mentor. She graduated with her bachelor’s degree from Kent State University and her
master’s degree in adult learning and development from Cleveland State University. She has completed coursework toward a doctorate in community college leadership from Ferris State University and is currently A.B.D.

dorsey-t--smTim Dorsey, Ph.D., serves as Dean of Student Affairs at the Western Campus of Cuyahoga Community College (Tri-C). Previously, he served as director of dual enrollment programs and district director of enrollment management at Tri-C. He has been
with the college for thirteen years. Prior to his employment at Tri-C, Dr. Dorsey worked at Lakewood City Schools (Ohio) as a teacher and administrator for ten years.

Inc.com. 2020. Cross Functional Teams. Author.

Denison, D. R., S. L. Hart, and J. A Kahn. 1996. From chimneys to cross-functional teams: Developing and validating a diagnostic model. Academy of Management Journal. 39(4): 1005–1023.

Kashyap, V. 2019. Cross-functional team: What is it and how to make it work. Kanbanize Blog. August 19.

McDonough III, E. F. 2000. Investigation of factors contributing to the success of cross-functional teams. Journal of Product Innovation Management. 17(3): 221–235.

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