Senior Director of Enrollment and Partner Operations at Helix Education Services
2017 SEM-EP Graduate
Over 14 years of experience in enrollment management, holding leadership positions in admissions, advising, orientation, registration, first-year experience, financial aid, registration, career services, and student affairs in multiple Ohio community colleges and university regional campus systems. Kristen has successfully led institutions in strategic enrollment management planning and execution, and in developing an enrollment management ethos centered within the academic context and mission of her institution. Kristen attributes her successes largely to the guidance of mentors, her dedicated team members, and her collaborative partners.
Expertise - Strategic planning, enrollment management, college access and student success, organizational communication, data analysis, leveraging technology for improved performance, relationship management, and transformative leadership.
Capstone Project - “Design and Execution of a SEM Plan: Focus on Academic Context, Collaboration, and Coordination.” Regional open access institutions face changing demographics, declining market shares, and decreased funding. The newly hired Senior Regional Director of Enrollment Management led Miami University Regionals in its first strategic enrollment management planning process and its execution. Within the Miami University Regionals Strategic Enrollment Management Plan are the academic, recruitment and marketing, student success, and data and finance plans. Focusing SEM on the academic context pf the mission achieved buy-in from every academic department and resulted in Enrollment & Completion plans for each degree program. Because of this comprehensive plan and subsequent plans, entering student enrollment is increasing and retention is improving.