Retention & Student Success Review

Support and Foster Student Outcomes

Attracting the right students is only one part of the solution to student success. High retention and graduation rates speak volumes about the quality of your institution’s educational programs and experiences. Many institutions work hard to enroll students, only to see those students leave before earning a credential or degree. Having an effective retention plan remains a critical component of Strategic Enrollment Management, and of reaching your enrollment goals while reducing enrollment costs.

Our Retention and Student Success Review provides a comprehensive examination of your institution’s overall approach to student transitions and support. Working together, we’ll get to the core of the issues impacting your student outcomes.

Strategy for Student Success

Customized for your specific challenges and goals, the engagement begins with a detailed review of your institution’s retention and graduation rates from first term to six years. Armed with this insight and from interviews on your campus, we’ll help you develop and implement a practical plan to:

  • Take a more strategic and integrated approach to student success
  • Create a retention plan that works within your unique institutional culture
  • Deepen understanding of your student profile, including transfer and high need students
  • Identify and address barriers that impede student retention and success
  • Improve student satisfaction rates
  • Enhance programs and services designed to help students succeed
  • Increase the number of students taking advantage of these programs and services
  • Make sure appropriate offices and departments are well prepared to support student success and satisfaction
  • Put you on the path to more Strategic Enrollment Management

Contact AACRAO Consulting today to schedule your Retention and Student Success Review and build your strategy for improved retention and completion rates.

Related Resources

University of Delaware (UD)

Location: Newark, DE


Founded in 1743, the University of Delaware (UD) has evolved from a private academy to a research-intensive, technologically advanced university committed to making a positive global impact. In July of 2014, UD created a new position, Vice President of Enrollment, and embarked on the process of developing the university’s first Strategic Enrollment Management (SEM) plan. Familiar with AACRAO Consulting’s extensive work with registrar’s offices, university leadership learned that the organization was also a leader in SEM. After reviewing several proposals, UD chose to partner with AACRAO Consulting to guide them through their SEM assessment and deliver an SEM plan.


As UD intensified its focus on improving enrollment, it became apparent that the university urgently needed a more strategic approach to recruiting students and increasing yield. Enrollment leadership knew that the university had the means and knowledge to create its own SEM plan, but also knew they could not wait several years for the plan to be developed internally. UD decided to bring in an outside expert to assess the university’s SEM readiness, and provide guidelines for creating and implementing a plan that would generate the desired outcomes.


AACRAO Consulting began their work with UD in February 2015. While conducting a series of on-site interviews with leaders and staff members from multiple departments, AACRAO Consultants also collected and assessed the university’s enrollment data. Within a few months of initiating the engagement, AACRAO Consulting had taken their findings and put together the recommendations.

Throughout the process of formulating their recommendations, AACRAO Consultants continually updated leadership on their findings and reaffirmed the relevance of their conclusions. By October, AACRAO Consulting presented a completed report, backed by hundreds of pages of data. They also gave a series of on-campus presentations to multiple departments to summarize the report’s findings as well as their top-line recommendations for identifying and reaching specific as well as strategic enrollment goals. These including reaching and attracting a more diverse range of students, including underrepresented, transfer and international applicants. By the end of the engagement, AACRAO Consulting had also put together a comprehensive SEM plan, ready for UD to implement.


Since receiving the final report and SEM plan, UD has implemented or is in the process of implementing every one of AACRAO Consultant’s recommendations. The university has also seen a significant improvement across enrollment targets. UD grew its enrollment of underrepresented minority students from 14.6% of the university’s total enrollment in 2015 to 15.4% of total enrollment in fall of 2018. Between the same years, the university increased enrollment of students of color residing in Delaware from 29.5% to 35.2%, and increased Delaware transfer student enrollments from 31% to 33.8%. In fall 2018, UD also welcomed 113 international students — up from just 42 international students in 2015. All in all, UD has experienced enrollment gains across all the student populations they were seeking to reach more effectively.




Our experience with AACRAO Consulting has been excellent. Our consultants were  knowledgeable, professional, and collegial. As an institution of higher learning that believes in  the value of expertise, we recognized the value of bringing in AACRAO Consulting’s experts in Strategic Enrollment Management. They’ve helped us understand the barriers to our enrollment, and more importantly, created a framework we didn’t have to overcome those barriers. The knowledge they imparted to us has stuck. And it’s also worked.

Terry Brown, Provost & Vice President for Academic Affairs, State University of New York at Fredonia