Welcome to the new AACRAO website. While the site is live, development is ongoing, visitors can expect updates and new features in the weeks ahead.

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Mission & Vision

This new vision, mission, and goals serve as a guide for the association over the next five years as we strive to better serve our members, the profession, and higher education.

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Our Story & Impact

Since its early convenings in the early twentieth century, AACRAO has served as a professional home for practitioners responsible for the integrity, interpretation, and portability of academic and learner records.

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Ethics & Practice

AACRAO supports the highest standards of professional practice in higher education, with resources that help members navigate complex responsibilities in admissions, enrollment management, records, registration, transfer, credential evaluation, and student services.

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Policies

AACRAO policies help define the association’s positions, operating principles, and expectations for professional engagement. These resources provide transparency around how the association approaches key issues, supports members, and maintains consistency in its work across programs, services, and member activities.

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Governance & Leadership

AACRAO governance and leadership structures guide the direction, priorities, and long-term stewardship of the association. Through elected leaders, committees, volunteers, and professional staff, the association works to advance its mission, respond to the evolving needs of the field, and support the higher education professionals who make up the AACRAO community.

Our People

AACRAO is shaped by the people who lead, support, and collaborate across the association. Learn more about the Board of Directors, staff, and partners who help guide AACRAO work, serve the membership, and advance the association’s mission across the higher education community.

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Careers at AACRAO

Explore career opportunities with AACRAO and learn how staff contribute to meaningful work that supports higher education professionals, institutions, and learners. AACRAO offers a collaborative environment where employees help advance the association’s mission through service, innovation, member support, and field-wide leadership.

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Sponsorship
& Advertisement

Learn more about sponsorship and advertising opportunities that connect organizations with AACRAO members and the broader higher education community. These opportunities help partners share relevant products, services, and expertise while supporting the association’s events, programs, publications, and member resources

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About FAQs

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  • Multi-Factor Authentication (MFA): Why You’re Seeing This and What to Do Next

    AACRAO is implementing Multi-Factor Authentication (MFA) to strengthen the security of member accounts and protect personal information. If you are seeing a prompt to set up MFA, it means your AACRAO login is being updated to include an additional layer of verification, consistent with widely adopted cybersecurity practices. This helps ensure that only you can access your account, even if your password is compromised.

    What is MFA?

    Multi-Factor Authentication is a security feature that requires two forms of verification when you sign in:

    • Something you know (your password), and
    • Something you have (a temporary code from an authentication app or a confirmation sent to a trusted device)

    In practice, MFA makes it significantly harder for unauthorized users to access your account. It is commonly used by banks, universities, and professional associations because it reduces the risk of account takeover and protects sensitive data.

    Additional Resources

    What is MFA used for on the AACRAO site?

    MFA is used to confirm your identity when you log in to AACRAO’s website and member services. It helps safeguard:

    • Your member profile information
    • Account preferences and settings
    • Access to member-only content and tools
    • Any transactions or actions tied to your AACRAO account

    How to set up MFA

    You can complete MFA setup in just a few minutes. The general process is the same regardless of which authenticator you choose:

    1. Sign in to your AACRAO account and follow the on-screen prompt to begin MFA setup.
    2. Choose your authentication method. Many users will select an authenticator app (recommended).
    3. Install an authenticator app on your phone if you do not already have one.
      • AACRAO provides step-by-step instructions for Salesforce Authenticator (available as a PDF on this page).
      • If you prefer another app, common options include Google Authenticator, Microsoft Authenticator, and similar tools.
    4. Connect the app to your AACRAO login. Typically, this means scanning a QR code or approving a connection request.
    5. Enter the verification code (or approve the prompt) to confirm setup.
    6. Save your backup options (if provided), so you can still access your account if you replace your phone.

    Using an authenticator other than Salesforce Authenticator

    If you select a non-Salesforce authenticator, the experience will be slightly different, but the steps are similar:

    • Select the option to use an authenticator app.
    • Scan the QR code shown during setup with your chosen app.
    • Enter the rotating 6-digit code generated by the app to complete verification.

    Need help?

    If you encounter issues during setup, review the PDF instructions on this page or consult the help documentation for your chosen authenticator app. If you are still unable to complete setup, AACRAO staff can help you regain access and complete the MFA process – contact communications@aacrao.org for any questions.

  • Where do I go if I’m not sure who to contact?

    If you are unsure where your question belongs, start with AACRAO’s general contact option and include:

    • Your name and institution
    • The email address associated with your AACRAO account
    • A brief description of the issue and the page or program involved

     

  • Who should I contact with questions about volunteering?

    For questions about eligibility, applications, timelines, or role expectations, contact the AACRAO Community and Volunteer Manager or the staff contact listed on the opportunity posting.