The Education Department has not provided enough guidance on the Public Service Loan Forgiveness program to borrowers or loan servicers, a Government Accountability Office report found.
The GAO report said communication is so fragmented and piecemeal that staff of PHEAA, the loan servicer that handles PSLF applications, is sometimes unaware of clarifications of key policy information.
Both the servicer and borrowers have also had to operate without a definitive source from the department to consult on employer eligibility for the program, GAO found. And the department has not made sure PHEAA receives the right information on borrowers' loan payments from their previous servicers, the report found, leading to miscounting of qualifying payments.
Read more at Inside Higher Ed: https://www.insidehighered.com/quicktakes/2018/09/28/department-ed-told-offer-guidance-loan-program