Over 1.2 million Veterans and service members are currently enrolled vet-shadow

Current Assessment

  • Manual and labor-intensive reporting process
  • Student status changes reported only periodically
  • SCOs spend a substantial amount of time performing redundant clerical tasks
  • New regulations impose system-wide burden
  • Unable to track accurate completion data among veteran population
  • Challenging to maintain integrity of process in the context of staff turnover and business continuity

Proposed Solution

The Clearinghouse has longstanding relationships with more than 3,600 colleges and universities, which enroll 98 percent of all students in public and private U.S. institutions. Since its inception in 1993, the Clearinghouse has provided its participating institutions with a fully automated system for reporting enrollment for their financial aid students, in compliance with Department of Education requirements. The Clearinghouse was developed as a non-profit entity to assist colleges and universities with reporting related to federal financial aid. As a grass-roots and customer-driven entity, it provides a unique partnership opportunity to address issues related to tracking and reporting veterans’ educational benefit usage. Through the proposed solution, schools would report the additional required veterans’ compliance data elements to the Clearinghouse using the same data reporting process they’ve used for years to report information related to federal financial aid. On behalf of the schools, the Clearinghouse will electronically and securely report the student veterans’ data to the VA. As it does for all the data it receives, the Clearinghouse will perform error checks and alert schools when errors are found so they can correct the data before it’s submitted to the VA.

Veterans Better Served

  • Increased levels of PSED support service personnel
  • Improved timeliness of eligibility determination
  • Quicker and more accurate determination of benefit recognition
  • Enhanced data-counseling through more data-informed staff
  • Reduced bureaucratic process resulting in lowered stress for veterans and improved service
  • Minimize overpayments
  • Enhanced preservation of benefit due to reductions in gaps from improved timeliness of information sharing
  • Deeper education-pathway understanding

Institutions Better Served

  • Upscale the skill and competencies required to be the School Certifying Official to better provide non-clerical services and issue resolution
  • Move from blocking and tackling problem solving to higher-order work (improving outcomes)
  • Streamline correction process reducing major mistakes
  • Improved business continuity
  • Improved outcomes data from use of common definitions for all institutions reporting via NSC
  • Upskilled run measurement reports and queries enabling consultation with a military focus
  • Anticipated reduction in staff turnover resulting in less demand for training and reductions in processing errors

Next Steps

  • Involve more subject experts in the evaluation, analysis, and development of proposed solutions
  • Grow broader community support
  • Continued outreach and communication to all stakeholders
  • Build strong partnerships between stakeholders particularly Veterans Affairs and institutions