Promising Practices for Serving Student Veterans

February 26, 2015


LIVE FREE Webinar Date: Thursday, February 26, 2015 2:00-3:00pm ET


Changes in federal statute and executive actions have greatly promoted the expansion of services toward veterans and their families. Since the Post-9/11 GI Bill was passed in 2009, close to 1 million veterans, service members, and eligible dependents have taken advantage of the educational benefits available to them.

Learn how institutions can best serve veterans, starting with getting buy-in from key stakeholders, to allocating resources.  This webinar will take a realistic look at what is working on campuses across the country, as well as, where institutions are still struggling. Webinar registrants will also learn step-by-step how one particular college created a successful Veterans Resource Center. 


Presenter: Darlene S. Head

Manager of Veterans Services at Salt Lake Community College




Darlene S. Head is the Manager of Veterans Services at Salt Lake Community College  (SLCC) in Utah.  She graduated from SLCC and studied at Brigham Young University. She has worked at SLCC since 1982, starting as a student employee. In October of 2005, Darlene was asked to assist the Veterans Office modernize operations. She quickly realized her passion for working with Veterans. 

She collaborated with two employees from the VA Health Care system in writing the book, “From Combat to the Classroom” to assist school administration, staff and faculty to improve service to student-Veterans, is a contributing writer to the new AACRAO book, ‘Helping Veterans Succeed’ and a July  2014 guest champion for Lumina Foundation. In addition, Darlene has presented to colleges and professional organizations across the nation on topics including “Student Veterans 101”,  “Creating a Veteran Friendly School”,  “Veterans Centers, Why and How to create one”. She has received numerous awards for her work with Veterans, including the 2013 National Veterans Program Administrators  (NAVPA) Distinguished Service Award, the 2011 Innovation of the Year award for her creation of the SLCC Veterans Center and 2014 Innovation of the Year award for the successful and unique partnership between Veterans Services and the Disability Resource Center. 

Darlene’s father is a Navy Veteran of the Korean War. While a teenager living in Hawaii, Darlene’s family gave thousands of homemade, flower leis to Servicemembers at the airport on their way home from the Viet Nam War. With honor, she still displays the POW bracelet she wore for years in support of the missing Airman listed on the band.  She is the founder of ‘Valentines for Veterans’ and has collected over 50,000 valentines, which have been distributed to VA hospitals, nursing homes and sent to deployed service members.  As co-founder of ‘Angels in Action’ a non-profit organization, she is also in service to a variety of other groups. Darlene is he proud mother of three children and a granddaughter who bring her much joy. 


Presenter: Tanya Ang

Director of Veterans’ Programs at the American Council on Education 




Tanya Ang is the Director of Veterans' Programs at the American Council on Education. In this role, Tanya oversees ACE veterans initiatives such as the Toolkit for Veteran Friendly Institutions. She also works collaboratively with institutions of higher education and other organizations to disseminate and promote best practices in serving military and student veterans on campus.  Prior to her role in Veterans’ Programs, Tanya served as a Senior Program Manager in ACE's Military Programs working with evaluation teams to provide credit recommendations on service member's military transcripts.

Tanya has worked in higher education for over 13 years in a variety of roles including Administrative Analyst for the Vice President of Student Affairs Office at California State University, Fullerton and Associate Registrar at Vanguard University where the majority of her work focused on the non-traditional student including military and student veterans.  She was the certifying official at her institution for student veteran GI Bill benefits and worked hand-in-hand with the various offices on-campus to ensure students received the benefits and the support they needed to successfully navigate their academic career. 


Moderator: Quintina Barnett Gallion

Assistant Director, Legislative Affairs, AACRAO




Quintina has been with AACRAO for a collective five years, most recently working in Government Relations. She holds a B.S. degree from Washington and Lee University and a M.S. degree from Virginia Commonwealth University.ΓÇï


Additional Information:

AACRAO offers a valuable library of resources on higher education issues related to this webinar. For a listing of our recent publications, please visit our AACRAO Publications website.





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April 12-15, 2015 (Sunday-Wednesday)
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Baltimore, MD


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For questions about the webinar please contact AACRAO at or call 202-293-9161.