AACRAO has a national reputation in higher education. Our AACRAO Consultant was able to bring insight from working and consulting with a number of institutions. He has experience at small, private schools similar to ours that also needed to change operations. The suggestions they presented about restructuring our organizational structure has resulted in better alignment of staff, which will pave the way to do business differently.
We expect customer service to improve dramatically in the short term, which will affect long-term enrollment goals. It has been a year since the consultation and the college quickly experienced increased revenues over projected budgeted amounts, as a result of implementing the suggestions provided by AACRAO Consulting.