Business Process Improvement Review

Optimize Your People and Processes

Institutions of all sizes struggle with operational challenges that impact performance, frustrate faculty and staff, and impact student satisfaction. Paper-based inefficiencies and inaccuracies. Overly complicated tasks. Outdated policies that don’t keep pace with new institutional technologies. Sound familiar?

AACRAO Consulting is ready to help you identify and address these and other barriers standing in the way of your operational efficiencies. Our Business Process Improvement Review delves into your enrollment processes to ensure they optimize human and fiscal resources while improving performance across departments.

Your Business Process Map

Your Business Process Improvement Review begins with a careful assessment of multiple areas — from delivery of student services to use of staff resources to workflow processes to how you leverage technology. We’ll help you identify any issues that impact your efficiency and performance. We’ll also include recommendations for process improvement, including technology needed for each step or action and time-to-completion.

Together, we’ll map out a new business process, allowing you to:

  • Perform tasks and activities more quickly and accurately
  • Improve responsiveness and therefore enhance student success/retention
  • Focus staff’s time and energy on more important activities
  • More clearly identify goals and measure your success in reaching them
  • Train staff more effectively and thoroughly on business processes
  • Make better use of technology to drive efficiencies and improve service

Contact AACRAO Consulting today to schedule your Business Process Improvement Review and learn how we can help you to operate more efficiently and effectively.

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I appreciate the experience, tact, diplomacy and empathy that AACRAO Consulting brought to our engagement. Sometimes consultants come in and just focus on everything the staff is doing wrong. AACRAO Consulting was different. They understood and recognized the challenges our Registrar’s Office staff were facing, and knew they needed the support, training and authority to do their jobs better. Both engagements with AACRAO Consulting were a game-changer for WPI.

Kristin Tichenor, Senior Vice President of Enrollment & Institutional Strategy, Worcester Polytechnic Institute