Uncovering the “Backstage” of the One-Stop Shop: Personal Accountability and Customer Service in a One-Stop Shop Model at Indiana State University


1. Identify core service offices

2. Establish champion team

3. Identify/develop and offer training

4. Develop virtual Sycamore Express websites 

5.  Establish physical Sycamore Express customer service one-stop sites

6. Enhance the availability of e-services

7. Continually market available services

8. Perform assessment and analysis

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