Technological Knowledge

Functional Description

The ability to possess the appropriate technological knowledge and skills to function as a successful enrollment services professional.

Content knowledge requirements: Possesses functional and technical knowledge to complete enrollment services responsibilities at a high level of accomplishment.

Skill requirements: Possesses technical skills commensurate with level of responsibility.

Ethical requirements: Conduct aligned to the established AACRAO principles of professional ethics and practice in academic and enrollment services.

Expertise Levels

Entry level: Chooses appropriate technology tools for tasks. Demonstrates functional experience with Microsoft Office or similar productivity software. Capable and willing to share technical skills and knowledge with others.

Intermediate level: Knowledgeable of technical application for enrollment services processes. Improves or redesigns processes using technical solutions to maintain efficiency. Consistently shares ideas and knowledge with others, teaching skills and explaining concepts.

Expert level: Demonstrates an avid interest in continuously enhancing technical skills and learning new ones; applies advanced technical knowledge and innovation to enrollment service processes and complex functional problem solving. Selects optimum technology tools for the design or redesign of core processes.