Leadership and Management

Functional Description

Ability to identify the functions and business processes necessary to operate an office, develop an operating budget, and build a professional staff to conduct the activities of the office. Ability to identify utilization and operationalize customer and student services best practices.

Content knowledge requirements: Budget development, understanding of the core business processes of the unit, personnel management and development.

Skill requirements: Strong quantitative skills, management, leadership, and communications.

Ethical requirements: Understanding and practice of professionalism, integrity, and best practices in the areas of management and personnel.

Expertise Levels

Entry level: Understands the basic operations of an office unit and is capable of assuming the leadership of a functioning office and continue the activities of the office.

Intermediate level: Identifies best practices of the profession and develops plans and strategies to improve existing business processes.

Expert level: Understands the full range of emerging technology of the profession and incorporates strategies and solutions that meet the needs and goals of the office and institution. Is viewed as a subject matter expert in the profession and shares his/ her expertise regularly with others in the profession.